Job Description

Elior Universities - Fuelling Bright Minds & Busy Days

Campus life is non-stop, and so is our food! We bring flavour, convenience, and quality to university dining, with healthy, exciting menus anddigital ordering that fits seamlessly into student life.



What you'll be doing...

As a Customer Service Assistant, you'll be the friendly face and first point of contact for our customers, providing helpful, prompt, and professional support. You'll play a key role in ensuring every customer has a positive experience, whether in person, over the phone, or online.

Greet and assist customers with queries, purchases, or service requests Provide accurate information on products, services, and policies Handle customer enquiries via phone, email, and in person Resolve complaints or escalate issues where appropriate Maintain a tidy, welcoming environment or service area Process transactions, orders, and returns accurately Keep up to date with company offerings and promotions Support wider team with general administrative and operational tasks

Working pattern:

5 out of 7 days | 40 Hours Per Week

What can you bring?

A warm, approachable, and customer-focused attitude Excellent communication and interpersonal skills Experience in a customer service or front-of-house role Strong problem-solving and organisational abilities Confidence in using IT systems, tills, or booking platforms Ability to remain calm under pressure and manage multiple queries A proactive mindset and willingness to support the team

Brilliant Work Deserves Brilliant Perks!

At Elior, we believe that when you love where you work, it shows. That's why we make sure our team feels appreciated, supported, and set up for success! Here's what's waiting for you:

Free, tasty meals - Enjoy tasty, nutritious food on us while you work! Flexible working - because life doesn't run on a 9-5 schedule. Room to grow - career development and learning opportunities.

One small thing - we welcome you to apply using the name you feel most comfortable with! No need for legal names at this stage.

Why You'll Love Working Here

We're a people-first business with over 10,000 colleagues across the UK, serving everything from stadiums to hospitals, schools to workplaces. Our mission? To enrich lives everywhere, every day.

And here's the best part - 87% of our team say they're proud to work here! Why? Because we create a place where you're listened to, trusted, supported, and valued.

Not sure you match every single requirement? Apply anyway! Research shows that many people - especially women and those from underrepresented backgrounds - hold back unless they meet 100% of the criteria. But we hire for potential, not just experience. If you're passionate and ready to grow, we want to hear from you!

We Celebrate You!

At Elior, diversity and inclusion aren't just policies, they're who we are. We know that different perspectives make us stronger, and we're dedicated to creating an environment where everyone feels seen, heard, and empowered to succeed.

Need any support or adjustments during the application process? Just let us know - we're happy to help!

Ready to join us? Hit 'Apply Now' and let's chat!