Job Description

Customer Service Assistant

Purpose

Passion is a must for this business, helping grow and develop this company is key. It is all about the "throw down" and how potters know the best kilns, best clay and glazes and your job is to make sure Potterycrafts is their favourite place to shop. There are also the sculptors too! We talk about passion, but it is key to build this brand, be it professionals, artists, and those who just want to have fun making something they are proud of... your purpose is to connect all of this through your expertise and great customer service.

Accountabilities & Responsibilities, your day-to-day role. We will not bullet point, to the point of forgetting why the job is so great - this is just to give you an idea.

Take orders and process sales from customers via phone, email, and shop

Create customer orders in system - utilising Shopify POS or directly into our ERP system

Manage order delivery dates in line with customer expectations so we are planning despatch of orders within Warehouse Operational capacity

Maximise in month sales through stock allocation

Produce required paperwork for Export orders

Work alongside Warehouse Operations team to ensure customer deliveries are met

Arrange and book delivery and transport for export customers or large items

Develop Product Knowledge to answer customer queries

Produce and follow up on customer quotes to ensure maximum conversion rates

Answer telephone calls, deal with queries, resolve customer issues.

Ability to manage complaints and complex customer calls, through to resolution (missing items, processing credit, etc).

About You

Experience in providing excellent customer service

Pottery or Sculpting knowledge is a big advantage

Strong communication skills

PC literacy

Professionalism - Exhibits a strong work ethic and a positive attitude

Adaptability - Able to cope with changing demands and priorities

Teamwork - Works well with others and contributes to a positive work environment

Time management skills to meet deadlines and handle workload effectively

Desire to learn and develop, keen to find better ways to do things.

Job Types: Full-time, Temp to perm

Pay: 24,375.00-25,000.00 per year

Benefits:

Employee discount
Education:

GCSE or equivalent (preferred)
Experience:

Retail sales: 1 year (preferred) customer service: 1 year (preferred)
Licence/Certification:

Driving Licence (preferred)
Work Location: In person