Job Description

Character.com? The clue's in the name. We stock a huge range of apparel from your favourite movies, cartoons, TV shows and video games, having built the UK's biggest online character clothing store. Whether it's a magical wardrobe, a better bedtime, or a fun night out, our mission is more smiles for kids and for adults who should know better.

Founded in 2009 and based in Swansea, business has boomed and we're now turning over more than 50 million per annum. This increase in sales has coincided with expansion into new territories across Europe and North America where we're seeing significant customer growth. But we're not dishing out the high fives just yet...

As retail continues its shift from bricks to clicks, new opportunities abound. Opportunities we're keen to seize with both hands. In 2021, we secured significant investment to accelerate our development an exciting phase that we want you to be a part of, as we build a team with the capability and drive to take Character.com to the next level.

So, what's it like here? Walk through the door on your first day and you'll find good people, good coffee and good vibes. A place that's informal and inclusive, where people are empowered to succeed, work hard, have fun, and get the job done with a smile. It's a culture that we've taken care to cultivate, are extremely proud of, and one that we hope you'll thrive in.

About You:

We are looking for a person than delivers exceptional customer service, enjoys working in a busy fast paced environment. You will be a team player and confident communicator who is eager to learn new skills and gain new experiences. The desired candidate will be responsible, reliable, punctual and fun.

Key Responsibilities:

Handle inbound customer telephone calls Respond to e-mail correspondence in a timely and efficient manner Process customer returns and exchanges Respond to Trust Pilot customer reviews Processing telephone orders Monitor Amazon feedback across all platforms
Skills Required:

Excellent communication skills and telephone manner Fully computer literate Good organisational skills Reliability and dependability Strong commitment to achieve targets and overcome challenges, always providing excellent customer service and going above and beyond for our customers. The ability to work well in a team, and achieve team and individual goals. Ability to multi-task, prioritise, and manage time effectively Hard-working, proactive and self-motivated
Job Types: Full-time, Permanent

Pay: 22,950.00 per year

Benefits:

Casual dress Company events Company pension Employee discount Store discount
Education:

A-Level or equivalent (preferred)
Experience:

Customer Support & Client Services Occupations: 1 year (preferred) customer service: 1 year (preferred)
Work Location: In person

Application deadline: 11/08/2025
Expected start date: 01/09/2025