Job Description

Overview

We are seeking a dedicated and personable Customer Service Representative to join our team. This role involves engaging with customers via various communication channels, providing exceptional service, and supporting the organisation's reputation for excellence. The ideal candidate will possess strong communication skills, be multilingual (including Spanish and English), and have experience in data entry and upselling. This position offers an excellent opportunity to develop your customer service expertise within a dynamic environment.

Duties

Respond promptly and professionally to customer enquiries via phone, email, and live chat. Maintain accurate records of customer interactions through efficient data entry. Provide detailed product or service information, assisting customers in making informed decisions. Identify opportunities for upselling additional products or services to enhance customer satisfaction and maximise sales. Demonstrate excellent phone etiquette and communication skills to foster positive relationships with clients. Analyse customer feedback and queries to identify trends and suggest improvements. Collaborate with team members to resolve complex issues swiftly and effectively. Support the organisation's goals by maintaining high levels of professionalism at all times.

Qualifications

Proven experience in customer service or a related role. Fluency in both Spanish and English, with strong verbal and written communication skills in both languages. Proficiency in data entry with attention to detail. Excellent phone etiquette and interpersonal skills. Strong analysis skills to interpret customer feedback and identify opportunities for improvement or upselling. Ability to work effectively within a team environment while managing multiple tasks efficiently. Organised, proactive, and able to adapt quickly to changing priorities. This position is paid and offers an engaging environment where your communication skills can thrive while contributing positively to our organisation's success.
Job Types: Full-time, Part-time

Pay: 13.00 per hour

Expected hours: 16 - 35 per week

Work Location: In person