Job Description

Location: Somerset Heritage Centre, Brunel Way, Norton Fitzwarren, Taunton TA2 6SF

Hours: The working week is 29.6 hours Monday to Thursday. The post will include occasional weekend work.

Salary: 23,557 per annum pro rata

Contract: Permanent

We are looking for a Customer Services Assistant to be based at the Somerset Heritage Centre in Taunton. Working within the Somerset Archives and Local Studies team, you will provide a high quality customer focused Reception Service to all visitors. You will meet customer needs resolving enquiries at first point of contact, provide administrative support, track customer enquiries and work with colleagues through the Trust.

You will need excellent customer care and administrative skills as well as a willingness to learn about the different services of the Trust. Occasional travel to other sites managed by the Trust may be required.

The South West Heritage Trust is an independent charity which delivers a broad range of heritage services across Somerset and Devon. With a turnover exceeding 3.5 million each year, we manage and run two Archives and Local Studies services, three museums (including the Museum of Somerset), and we look after the historic environment in Somerset, including over 400 acres of reserves.

To arrange an informal discussion about the post please contact Liz Grant, Senior Archivist, by email at liz.grant@swheritage.org.uk

The South West Heritage Trust encourages applications from all sections of the community. We particularly encourage applications from people from those sections of the community which are currently under-represented in the heritage sector including black, ethnic minority, and/or disabled applicants.

For further information and to access the application form, please follow the link to our recruitment portal https://hr.breathehr.com/v/customer-services-assistant-44647 or visit the South West Heritage Trust vacancy page https://swheritage.org.uk/vacancies/customer-services-assistant/ .

Please note CVs are not accepted as applications.?

If you experience any difficulties with our recruitment process, please contact Ann Bradford HR & Governance Manager via email ann.bradford@swheritage.org.uk

Closing date: 9.00am Wednesday 21 January 2026

Interviews: Wednesday 28 January 2026

Job Type: Part-time

Pay: 23,557.00 per year

Expected hours: 29.6 per week

Work Location: In person