Job Description

Who are we?

Daily Dose is the largest cold pressed juice manufacturer in the UK. We produce all our drinks in-house at our Corby factory, after beginning life in our founder's mum's kitchen! At Daily Dose, we produce the finest cold pressed juice made from wonky fruit and veg which would otherwise be thrown away. We focus on sustainability; working with local farmers, turning our organic waste into Biofuels, and only using bottles made from recycled materials.

What will the job involve?

As a Customer Service Assistant, you will play a crucial role in supporting the order management process and ensuring exceptional customer service. Working closely with the Customer Service Manager, you will assist with processing orders, responding to customer enquiries, and coordinating with internal teams to ensure smooth operations. This role is ideal for someone who is organised, detail-oriented, and enjoys working in a fast-paced environment. Hours are Monday to Friday, 9am to 1pm.

Key Responsibilities

Order Processing & Customer Support

Accurately input and process customer orders, ensuring all details are correct. Communicate with customers regarding order confirmations, delivery schedules, and any potential issues. Assist in handling customer enquiries via phone and email, providing prompt and professional responses. Work closely with the logistics and production teams to ensure timely and accurate order fulfilment. Support the resolution of customer complaints and issues in a professional manner.

Administrative Support & Systems Management

Maintain and update customer records, ensuring all information is accurate and up to date. Assist with invoicing, credit notes, and other order-related financial processes. Use internal systems (e.g., Odoo or ERP software) to track orders and maintain accurate documentation. Ensure customer databases and order logs are kept organised and up to date.

Team Collaboration & Process Improvement

Support the Customer Service Manager in identifying ways to improve efficiency and enhance the customer experience. Help streamline processes to reduce order errors and improve response times. Provide general administrative support to ensure the smooth running of the department.

Key Skills & Experience

Strong attention to detail and accuracy in processing orders.

Excellent verbal and written communication skills.

Ability to multitask and work effectively in a fast-paced setting.

Proficiency in Microsoft Office (Excel, Word, Outlook) and experience with ERP/order management systems (e.g., Odoo) is a plus.

A proactive, problem-solving attitude with a focus on delivering great customer service.

Job Types: Part-time, Permanent

Pay: 12.81 per hour

Expected hours: 20 per week

Work Location: In person