Job Description

Job Summary

looking for mini super market staff , We are seeking a dedicated and personable Customer Service Representative to join our team. The successful candidate will be responsible for providing exceptional support to our clients via multiple communication channels, ensuring their needs are met efficiently and professionally. This role offers an excellent opportunity to develop communication and analysis skills within a dynamic environment. Fluency in both English and Spanish is highly desirable, along with the ability to handle data entry tasks accurately. The position is paid and suitable for individuals who thrive in a customer-focused setting.

Responsibilities

Respond promptly and courteously to customer enquiries via phone, email, and live chat. Maintain accurate records of customer interactions through data entry and CRM systems. Provide detailed product or service information, addressing customer concerns effectively. Identify opportunities for upselling additional products or services to enhance customer satisfaction and business growth. Demonstrate excellent phone etiquette and communication skills to foster positive relationships with clients. Analyse customer feedback and interaction patterns to suggest improvements in service delivery. Collaborate with team members to resolve complex issues and ensure consistent service quality. Assist in training new team members on communication protocols and data management procedures.

Experience

Previous experience in a customer service role is preferred but not essential; training will be provided. Proficiency in data entry with high attention to detail. Multilingual abilities, particularly fluency in both English and Spanish, are highly advantageous. Strong communication skills with the ability to convey information clearly and professionally. Experience with analysis of customer data or feedback is desirable. Familiarity with upselling techniques and phone etiquette standards is beneficial. This position is ideal for motivated individuals eager to deliver outstanding customer service while developing valuable professional skills within a supportive environment.
Job Type: Part-time

Pay: 16,278.58-30,245.24 per year

Expected hours: 25 per week

Work Location: In person