Job Description

Job profile

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The job requirements are detailed below. Essential qualifications, skills and experience are listed in the s/Person Specification which can be found under the attachments section below.

Job details

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Job reference

REQ001505

Date posted

09/09/2025

Apply by

23/09/2025

Salary

GR4 - 24,790.00 pro rata (14,070 for 21 hours)

Contractual hours

21

Basis

Part Time

Job category/type

Administration and Clerical

Customer Service Assistant

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Job description

Mae'r ddogfen hon ar gael yn Gymraeg / This document is also available in Welsh

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Vision Products are excited to announce an opportunity for a passionate and empathetic Part time customer service assistant to become a valued member of the team. This role is instrumental in delivering exceptional customer care for our Community Equipment Service, ensuring that clients in the community receive the support they need. As part of your responsibilities, you will:


Handle telephone queries with professionalism and care Assist in scheduling deliveries, collections and equipment repairs by coordinating with clients to arrange suitable dates within order requirements. Perform general administrative tasks to ensure the smooth running of our operations.

We are looking for an individual with experience in a fast paced customer service environment, paired with excellent interpersonal skills and a genuine dedication to making a positive impact both within the workplace and the wider community. This role is based on site at our Pontyclun offices, with the potential for some hybrid working once fully trained.



If you would like to contribute to a meaningful cause while developing your skills in a supportive and dynamic environment we would like to hear from you.



For further Information please contact (Community Equipment Service Manager) Fay.redler@rctcbc.gov.uk



Vision Products is an equal opportunities employer, dedicated to fostering an inclusive and diverse workplace.

We welcome and encourage individuals with disabilities to apply for our job opportunities

, and we are committed to providing reasonable adjustments and a supportive environment throughout the recruitment process and during employment. If you have any specific needs during the interview process, please reach out to us, and we will work with you to accommodate them. We also offer ongoing support to help you excel in your role, including regular one-to-one meetings, performance reviews, and other supportive measures. As a Disability Confident Leader, we are committed to creating an inclusive environment that fosters the success of all our employees.



Protecting children and vulnerable adults is a core responsibility of all staff appointed to the Council.



The Council values diversity in its workforce. We are committed to ensuring that no unlawful discrimination occurs in the recruitment and selection process on the grounds of age, sex, race, disability, sexual orientation, transgender, including those with non-binary identities, religion or belief or pregnancy and maternity. We offer a number of staff networks for employees including the Allies Network, a Disability and Carers Network and Perthyn our LGBTQ+ Network.



An application submitted for this post in Welsh will not be treated less favourably than an application made in English.

As part of the Council's longer term objectives in relation to the Welsh language and its Workforce Planning Strategy, it is committed to a guaranteed interview scheme for Welsh-speakers of Level 3 and above. If you meet the essential criteria as identified in the person specification for the job and are a Welsh-speaker of Level 3 and above, you will be invited to interview if you choose to participate in the scheme.

In view of the large number of Application Forms which are currently being submitted individual applications are not acknowledged. Consequently if you do not hear from us within four weeks of the closing date, please assume that your application is unsuccessful on this occasion. In which case you are thanked for the interest you have shown in applying for a position within the Council.



In support of the Council's voluntary pledge to support the Armed Forces, the recruiter must always be prepared to ensure that applicants who have identified themselves as members of the Armed Forces including Service Leavers, Veterans or Reservists and who meet the essential criteria of the person specification, are offered an interview.