Job Description

Job Summary

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional service to our customers, ensuring their needs are met efficiently and effectively. This role requires strong communication skills, both verbal and written, as well as the ability to analyse customer inquiries and provide appropriate solutions.

Duties

Respond to customer inquiries via phone, email, and chat in a professional manner. Provide accurate information regarding products and services, ensuring customer satisfaction. Assist customers with order placements, modifications, and cancellations. Perform data entry tasks accurately and efficiently to maintain up-to-date customer records. Analyse customer feedback and resolve issues promptly while maintaining a positive attitude. Upsell products and services when appropriate to enhance the customer experience. Maintain a high standard of phone etiquette while interacting with customers. Collaborate with team members to improve service delivery and customer satisfaction levels.

Qualifications

Proven experience in a customer service role is preferred but not essential. Proficiency in data entry with attention to detail. Ability to analyse situations effectively and provide suitable solutions. Excellent phone etiquette and interpersonal skills. A positive attitude with a willingness to learn and adapt in a fast-paced environment.
We look forward to welcoming a new member who is passionate about delivering outstanding customer service!

Job Type: Full-time

Pay: 24,420.00-33,833.43 per year

Schedule:

Monday to Friday
Work Location: In person