Job Description

Job Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support. This is a great opportunity to utilize your communication skills and problem-solving abilities to ensure customer satisfaction.

Responsibilities:
- Handle incoming customer inquiries via phone, email, and chat
- Provide accurate and timely information to customers regarding products, services, and policies
- Assist customers with order placement, tracking, and returns
- Resolve customer complaints or issues in a professional and efficient manner
- Maintain customer records by updating account information and documenting interactions
- Collaborate with other departments to address customer needs and escalate complex issues when necessary
- Perform data entry and analysis to identify trends or areas for improvement

Experience:
- Excellent verbal and written communication skills in English
- Strong phone etiquette with the ability to communicate effectively with customers
- Previous experience in a customer service role is preferred but not required
- Proficient in data entry and ability to analyze information accurately

Join our team as a Customer Service Representative and enjoy a supportive work environment, competitive salary, and opportunities for growth within the company. Apply today to become part of our dedicated customer service team!

Job Types: Full-time, Permanent

Pay: 13.00-14.00 per hour

Additional pay:

Yearly bonus
Benefits:

Casual dress Company pension Cycle to work scheme Employee discount On-site parking
Schedule:

Monday to Friday
Work Location: In person