Job Description

Job Overview

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will possess excellent communication skills and a strong commitment to providing exceptional customer service. This role involves interacting with customers, addressing their inquiries, and ensuring their satisfaction with our products and services. The successful applicant will be well-organised, detail-oriented, and able to manage multiple tasks efficiently.

The role will also include ad-hoc admin tasks which will vary throughout the week and may include:

Payroll/staff holiday adjustments Invoice generation for wholesale customers Office ordering Handling wholesale orders and liaising with the butchery team Product maintenance for our online shop Shop product ordering for FOH staff Stock maintenance (FOH products, packaging, butchery essentials)

As you develop into the role more responsibility will be given to the right candidate

Main Responsibilities

Respond to customer inquiries via phone, email, and chat in a professional manner. Maintain accurate records of customer interactions and transactions using data entry skills. Provide information about products and services, assisting customers in making informed decisions. Handle complaints and resolve issues promptly while maintaining a positive attitude. Collaborate with team members to improve customer service processes and enhance overall customer experience. Utilise Microsoft Office and Google Workspace for documentation and communication purposes. Assist with administrative tasks as needed, including clerical duties and organisational support.

Qualifications

Previous office experience is preferred, demonstrating familiarity with administrative tasks. Strong computer skills, including proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and Google Workspace applications. Experience with Xero is advantageous but not essential. Excellent phone etiquette with strong verbal communication skills. Exceptional organisational skills to manage workload effectively and prioritise tasks. Proficient typing skills for efficient data entry and documentation. Previous clerical experience is a plus, showcasing attention to detail in all aspects of work. If you are passionate about delivering outstanding customer service and possess the required skills, we encourage you to apply for this exciting opportunity to join our team as a Customer Service Representative.
Job Type: Full-time

Pay: 12.50-13.50 per hour

Expected hours: 35 per week

Benefits:

Company pension Employee discount On-site parking Store discount
Work Location: In person