Job Description

Overview

We are seeking a dedicated and personable Customer Service Representative to join our dynamic team. This role involves engaging with customers to provide exceptional service, addressing enquiries, and ensuring a positive experience. The ideal candidate will possess excellent communication skills, organisational abilities, and a proactive attitude. Fluency in multiple languages such as English and Spanish is highly desirable, as is experience in merchandising and upselling. This position offers an excellent opportunity for individuals looking to develop their customer service expertise within a supportive environment.

Duties

Greet customers warmly and assist with their enquiries via phone, email, or in person Provide accurate information regarding products and services, ensuring customer satisfaction Handle transactions efficiently using point-of-sale systems, including upselling where appropriate Maintain organised records of customer interactions and transactions Support merchandising efforts by arranging displays and stock levels according to company standards Manage time effectively to handle multiple customer requests simultaneously Demonstrate excellent phone etiquette during all communications Assist in resolving customer complaints promptly and professionally Collaborate with team members to achieve sales targets and improve overall service quality

Skills

Multilingual ability, particularly fluency in English and either polish or Romanian is highly advantageous Strong communication skills, both verbal and written Organisational skills to manage multiple tasks efficiently Basic maths skills for handling transactions accurately Excellent time management to prioritise tasks effectively during busy periods Proficiency in phone etiquette and professional demeanour when interacting with customers Upselling techniques to maximise sales opportunities without compromising service quality Knowledge of merchandising principles to enhance product presentation Ability to work well within a team environment and adapt quickly to changing priorities
Job Type: Full-time

Pay: From 14.50 per hour

Expected hours: 40 per week

Benefits:

Additional leave Company pension Employee discount Flexitime Free parking Life insurance On-site parking Store discount
Work Location: In person