Job Description

About the Role

We are seeking motivated professionals to join our warehouse team at Second Nature's Isle of Wight facility. This position focuses primarily on warehouse operations and order fulfilment, with customer satisfaction at the centre of all activities. While the role includes some customer-facing responsibilities, the emphasis is on ensuring efficient warehouse processes and timely order dispatch.

Role Overview

This is predominantly a warehouse-based position requiring physical activity and operational focus. You will be responsible for picking, packing, and dispatching orders to maintain our commitment to efficient turnaround times. The role also involves processing orders through our proprietary stock management system, managing inventory, and liaising with internal teams to ensure seamless operations. Occasional customer interaction will be required to support order processing and queries.

Key Responsibilities

Prepare and dispatch customer orders efficiently according to schedule Pick and pack orders accurately, ensuring quality standards are maintained Receive, process, and organise incoming inventory deliveries Conduct regular inventory audits and report any stock or operational discrepancies Process orders through our bespoke stock management system Manage online order fulfilment in a timely manner Coordinate with Card Representatives and Head Office personnel regarding stock levels, orders, and promotions Handle customer enquiries and orders when required, maintaining Second Nature's professional standards Proactively identify and recommend operational improvements to warehouse processes

Essential Skills and Experience

Proven experience in a warehouse or logistics environment Strong team player with the ability to work effectively in a fast-paced warehouse setting Proficiency in inventory management software, database systems, and Microsoft Office Knowledge of contemporary warehouse practices and operational methods Excellent organisational and time management capabilities with strong multitasking skills Customer service skills for occasional client interactions Good standard of education, particularly in Mathematics, English, and IT Good level of physical fitness with the ability to lift heavy objects and remain active throughout the day
Previous applicants for Second Nature positions need not reapply.

Job Types: Full-time, Permanent

Pay: 12.21 per hour

Expected hours: 37.5 per week

Benefits:

Casual dress On-site parking
Education:

GCSE or equivalent (required)
Experience:

Customer support: 3 years (required)
Work Location: In person