Job Description

Are you

passionate

about

helping people

and

solving problems?

Do you thrive in a

fast-paced digital environment?

NatWest Group are looking for customer focused and self-motivated individuals to join their vibrant team in Belfast. Become the friendly face (or rather, voice!) behind NatWest's banking experience.

Initially a 12-month temporary assignment, with the potential to extend or become permanent, this is an excellent opportunity to make a positive impact in customers lives by guiding, supporting, and making their day just a little bit better. Not only can you finish the day knowing you have made a real difference, but you will also be generously compensated for the work you do -

Standard pay rate: 14.29 per hour

Start date: 2nd February 2026

Location: Donegal Square East, Belfast

You will work 35 hours over 5 days between the hours of 8am and 8pm, Monday to Sunday and will include some bank holidays. We will discuss your hours in more detail at interview stage.

First class training provided - 3 weeks classroom-based training before moving to the academy where you will be taking queries through the web chat platform. Training will be in-person during standard business hours (Monday-Friday, 9-5pm).

Once training is complete you will be move on to the hybrid policy going into the office 6 days per month.

Key Responsibilities:

Delivering real-time support to customers via web chat with empathy, clarity, and professionalism.

Becoming a go-to expert on NatWest's banking products, services, and digital tools.

Troubleshooting issues and resolving queries with confidence and care.

Going above and beyond to turn everyday interactions into memorable experiences.

Meeting performance goals while contributing to a positive, team-focused culture.

Keeping accurate records of conversations and feedback to help us improve.

The skills you will need:

Previous experience in customer service (bonus points for banking or digital support).

Excellent written communication--clear, friendly, and typo-free.

A problem-solving mindset and a love for multitasking.

Tech-savvy with the ability to learn new systems quickly.

A team player attitude with a passion for helping others.

Benefits:

Free access to UnMind - a mental health and wellbeing platform that you can use throughout the duration of your assignment to support with mental health, life events, and physical health and wellbeing.

Access to a benefits scheme giving you access to discounted holidays, vouchers, saving bundles, competition and giveaways and a 24/7 worker assistance programme including always accessible counselling services.

Ready to Make a Difference? Here are the next steps after your application:

1. You will receive a short assessment with multiple choice options.

2. If successful you will be sent a link to submit a video interview containing 3 questions, each with a 3-minute time limit.

3. If successful you will be invited to a telephone screening call with a recruiter from AMS.

4. Offer Decision

Job Types: Full-time, Temporary
Contract length: 12 months

Pay: 14.29 per hour

Expected hours: 35 per week

Benefits:

Casual dress
Work Location: In person