Job Description

Job Title: Customer Service Advisor Location:

SC Durham Shifts: 08.00 - 17.00 / Could vary at times depending on cover and summer period

Hours: 40 hours / week, 5 days Monday - Friday ]

Main duties will include:

Answering student queries by telephone, email, letter or in person or directing queries to the relevant member of the o management team o Handling all manners of enquiries: from students, parents, universities and stakeholders in the business. o Being accountable for timely responsiveness and taking appropriate action when receiving feedback from students, o resolving customer issues at the time or referring them to management via the appropriate channels o Distributing post and managing student parcel pick-up system o Front-of-house and reception duties o Preparing written correspondence as requested by other members of the management team o Receiving student payments o Assisting Scheme Manager in administrative actions required for all aspects of financial control including. - Credit control - Reconciling staff expenses - Daily cash and card banking reconciliation - Petty cash reconciliation - Updating booking system with payments received or further charges - Invoice reconciliation and payment request o Ordering new office, cleaning and maintenance supplies o Preparing arrival packs for new residents o Publishing and distributing signage for notice boards around scheme o Checking returned license acceptances ensuring all relevant documents have been received o Perform room viewings for potential new residents o Assisting the Assistant Scheme Manager with administrative tasks as required o Work with the marketing team to actively promote and explore new marketing avenues o Organising social events on site, monitoring social media and updating our social media streams Other Duties o Assist with ad hoc requests as necessary for business needs especially at peak times such as student move in and o move out weekends o Perform and document regular inspections of resident's flats o Monitoring social media and updating our social media streams o Receiving student payments o Preparing written correspondence as requested by other members of management team

Job Overview

We are seeking an energetic and dedicated Customer Service Representative to join our dynamic team! In this vital role, you will be the friendly voice and helpful face for our valued clients, providing exceptional support and ensuring their needs are met with enthusiasm and professionalism. Your positive attitude, excellent communication skills, and proactive approach will help foster strong relationships, resolve inquiries efficiently, and contribute to a welcoming customer experience. This paid position offers an exciting opportunity to develop your skills in customer support, sales, and client services within a fast-paced environment.

Job Types: Full-time, Permanent

Pay: From 26,660.00 per year

Benefits:

Company pension Cycle to work scheme Free parking Health & wellbeing programme Life insurance On-site gym On-site parking Sick pay
Work Location: In person