Job Description

The Customer Service Associate will handle customer inquiries, resolve issues efficiently, and ensure a seamless experience for clients within the FMCG industry. This permanent role offers a chance to contribute to a fast-paced and supportive environment in the Secretarial & Business Support department.

• Respond promptly to customer inquiries via email, phone, and chat.
• Resolve customer complaints and escalate issues when necessary.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with internal teams to ensure timely resolution of customer concerns.
• Provide detailed product and service information to customers.
• Identify opportunities to improve customer satisfaction and processes.
• Support administrative tasks related to customer service operations.
• Assist with training new team members as needed.

Exciting opportunity to grow your skills as a Customer Service Associate.Competitive salary, located in Central London.
A successful Customer Service Associate should have:

• Experience in a customer-facing role, preferably within the FMCG industry.
• Strong communication and problem-solving skills.
• A proactive and detail-oriented approach to work.
• Proficiency in using customer relationship management (CRM) tools.
• Ability to work effectively in a team-oriented environment.
• Basic understanding of administrative and business support functions.

This organisation operates within the FMCG industry and is known for its focus on delivering high-quality products and services. As a small-sized company, it values efficiency and customer satisfaction, ensuring employees are an integral part of its success.

• Competitive salary of approximately 27,000 to 30,000 per annum.
• Generous holiday allowance to support work-life balance.
• Opportunities for professional growth within the FMCG industry.
• A permanent position in a supportive and collaborative team environment.

If you are ready to bring your skills to a rewarding role as a Customer Service Associate, apply now to join this exciting opportunity in the FMCG sector.

Skills Required