Job Description

Job Title:

Customer Service Call Agent

Immediate start required.

:

We are seeking an enthusiastic Call Agent to join our Customer Service team. This is a great opportunity to be part of dynamic company, where you will handle inbound calls and enquiries from potential customers, interested in booking medical appointments at one of our 110+ locations.

Our business is growing year on year, and we are excited for you to join our team as a Customer Service Call Agent. During this role, you will help us continue delivering exceptional customer service and support to our customers. In return, we offer an interesting position with genuine opportunities to develop your skills and gain valuable experience.

Key Responsibilities:

Handle high volumes of inbound calls professionally, ensuring the highest level of customer service. Accurately record booking information using our in-house appointment system. Communicate effectively via telephone and email. Respond to customer queries calmly and professionally, offering effective resolutions. Perform other administrative duties as assigned. Provide occasional reception cover and perform general front-of-house duties.

About You:

We are looking for candidates who can demonstrate exceptional customer service skills and the ability to work well as part of a team. Experience in an office or call centre environment is desirable.

Key Attributes:

Self-motivated, enthusiastic and flexible. Excellent organisational and communication skills. Commitment to business growth and expansion. Understanding of Data Protection and Patient Confidentiality principles is ideal.

Shift Requirements:

Monday to Friday, with occasional Saturday cover required. 37.5 hours per week.

Job Types:

Full-time, permanent

Benefits:

Health & wellbeing programme On-site parking Discount Scheme

Location:

Must be able to reliably commute or relocate to Telford before starting work.

Education:

GCSE or equivalent (preferred)

Experience:

Customer service: 1 year (preferred) Call Centre: 1 year (preferred)

Work Location:

In person

If you are enthusiastic, customer-focused, and ready to contribute to our growing business, we would love to hear from you! Apply now to join our team.

Job Type: Full-time

Pay: 22,425.00 per year

Benefits:

Company pension Free parking Health & wellbeing programme On-site parking
Education:

GCSE or equivalent (preferred)
Experience:

customer service: 1 year (preferred)
Licence/Certification:

Driving Licence (preferred)
Work Location: In person