Job Description

Join our innovative team in an exciting new office space near Temple Meads Railway Station!

Our Team

Great American Europe Ltd (part of the Great American Insurance International Division) prides itself on the people it employs. We fully understand that people are a key resource and with that, will help us grow and continue to be a successful company.

Are you ready to take your career to the next level in a role that combines opportunity, innovation, and an unbeatable working environment?

What We Offer

Our Great American Europe team has been located in Bristol for over 25 years, however, our newly designed office, conveniently located right next to Temple Meads Railway Station, is more than just a workspace - it's a place where ideas thrive and people flourish. Here's what you can look forward to:

The chance to work in a modern, inspiring environment that's just a stone's throw from Temple Meads Station An outstanding workplace designed for you Subsidised cafeteria A competitive salary and benefits package A supportive and inclusive team culture Secure bike & scooter storage Showers & Drying Room - Perfect for those who bike or run to work Games Room - Take a break, recharge, and connect with colleagues

Required Competencies:

Customer Focus High Quality Work Attention to detail Initiates Action Innovative Adaptable Builds Working Partnerships Team Worker Engages in Continuous Learning

Purpose of Role:

As a Customer Service & Claims Representative for Great American Europe, you will play a crucial role in our Customer's journey, particularly when they need to make a claim.

You will ensure that the claim is processed both efficiently and effectively and that it follows FCA guidelines for Treating Customers Fairly.

The process will include assessing the loss, communicating with customers as well as developing a full understanding of our products and policies. The role will also involve handling customer service enquiries and complaints, which will be in German and English, as well as assisting the team with other shared tasks & responsibilities all while working in a collaborative team environment.

Main Duties:

Your key responsibilities will include handling a wide range of claims/losses, from initial assessment to resolution.

You will communicate with customers, either by phone or email, and ensure that their queries are addressed promptly and professionally. Additionally, you will develop a thorough understanding of our products and policies, enabling you to provide a best-in-class service to our customers.

If you have experience working in the insurance sector or the financial industry, this would be advantageous, but not essential.

What matters most to us is your passion for delivering exceptional customer service, your attention to detail, and your ability to work collaboratively as part of a team.

Knowledge Required:

Ability to speak and write English and German fluently and to a professional and business standard Experience in a customer service/claims environment for at least 1 year Awareness of cultural and working practices in Germany

Our commitment to Diversity, Equity and Inclusion

At Great American, we are an equal opportunity employer who value diversity and the unique perspectives each of our employees bring to the workplace. We are dedicated to attracting, developing and retaining a diverse, inclusive and authentic workforce that fosters creativity and enables our ongoing success.

Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform their best.

Respect for Others - making all feel welcomed and included

forms part of our Company Values and when you join us you'll find a welcoming and open workplace where everyone's voice is heard and supported.

Job Type: Full-time

Pay: 25,000.00-26,125.00 per year

Benefits:

Company events Company pension Health & wellbeing programme Life insurance Private medical insurance
Schedule:

Monday to Friday
Education:

A-Level or equivalent (preferred)
Experience:

customer service: 1 year (required)
Language:

German & English (required)
Licence/Certification:

Right to Work in UK (required)
Work Location: Hybrid remote in Bristol BS1 6DZ

Reference ID: GAEL/CN/ISS