Job Description

On behalf of Royal London, AMS are seeking a Customer Service Consultant for a 6-month contract, with the possibility of extension. This role will be based at Royal London's offices in Haymarket Yards, Edinburgh EH12 5BH.

What you'll be doing

You'll be joining a dedicated team focused on delivering an exceptional customer experience. This is a fast-paced, service-oriented role where you'll act as the first point of contact for customers, managing enquiries and helping to resolve queries quickly and professionally.

Your key responsibilities will include:

Managing customer enquiries via inbound/outbound calls and written correspondence Responding to queries in a timely, professional manner while managing expectations Accurately logging all interactions and updating customer records to meet regulatory standards Working collaboratively with your team to ensure consistent, high-quality service Supporting Royal London's purpose of putting customers first in every interaction

About you

To succeed in this role, you'll need to bring energy, empathy, and attention to detail. You don't need to come from a financial services background, but

strong communication and a commitment to great customer care are essential

.

We're looking for individuals who:

Have experience in a customer service role (telephone or face-to-face) Always put the customer first and show genuine care in resolving their queries Communicate clearly, professionally, and with empathy Are comfortable managing and prioritising multiple queries in a fast-paced setting Have good working knowledge of Microsoft Office (Word, Excel, Outlook) Are reliable, collaborative, and eager to learn

What's on offer?

14.01 per hour

Monday to Friday, 9am-5pm

6-month contract, options for extensions are available.

28th July Start Date

Full-time, office-based in Edinburgh. - Hybrid working available after training.

Whatever your background, if you are self-motivated, customer-focused, and ready to learn, this could be an excellent opportunity to grow your career with one of the UK's most respected financial institutions.

Apply today and take the first step towards a meaningful career at Royal London.

Job Type: Full-time

Pay: 14.01 per hour

Schedule:

Day shift Monday to Friday No weekends
Experience:

Customer service: 1 year (required) Microsoft Office: 1 year (preferred)
Work Location: In person

Expected start date: 28/07/2025