Job Description

Title: After-Sales Customer Service Specialist Company: Project Timber, Innovators in Garden Building Solutions Job Type: Full-Time About Us: Project Timber is a leader in the garden building industry, providing a variety of high-quality sheds, summerhouses, and bespoke garden offices. We pride ourselves on not only delivering superior products but also ensuring customer satisfaction post-purchase. We are currently seeking a skilled After-Sales Customer Service Specialist to join our dedicated team. Key Responsibilities:

• Deliver exceptional after-sales support via phone, email, and live chat.
• Handle customer inquiries regarding product installation, maintenance, and warranty.
• Assist in resolving any post-purchase issues, including returns, repairs, and replacements.
• Coordinate with the logistics and technical teams to ensure prompt and accurate service.
• Provide information and advice on product care and upgrades.
• Maintain detailed records of customer interactions and transactions.
• Gather customer feedback to enhance product quality and service.

Qualifications:

• At least 3 years of experience in a customer service role, preferably in after-sales.
• Strong communication and interpersonal skills.
• Proficiency in handling customer queries and complaints with patience and empathy.
• Knowledge of CRM systems and proficient in Microsoft Office Suite.
• Ability to multitask and work effectively in a dynamic environment.
• Background in garden buildings or home improvement products is highly desirable.

We Offer:

• A competitive salary package with performance incentives.
• Career advancement opportunities within a growing company.
• A collaborative and supportive work culture.
• Employee discounts on our garden building products.

Job Types: Full-time, Permanent Salary: \xc2\xa322,000.00-\xc2\xa325,000.00 per year Benefits:

• Company pension
• Employee discount
• Free parking
• On-site parking

Schedule:

• Day shift
• Monday to Friday
• No weekends

Ability to commute/relocate:

• Newark: reliably commute or plan to relocate before starting work (required)

Experience:

• customer service: 1 year (preferred)

Work Location: In person