Job Description

About the role:

Do you have experience working in a customer service environment? Are you brilliant with people? Do you pride yourself in providing a first-class customer experience?

Then we have a role for you!!!

We have the opportunity for you to join something special. We are looking for an individual to join our team and become one of the faces of Darlington Building Society in the area of Northallerton.

As a Customer Service Consultant, you will be engaging in conversations finding out your customer's needs, providing information to our new and existing customers about the full range of financial products and services that we offer. By getting to know our customers through meaningful conversations, you will assist them in reaching their goals by identifying the best products to suit their needs, while providing a clear, helpful service.

Your role will be an important part of our branch network. Having valuable conversations with every customer, face-to-face or over the phone. So, whether you are promoting a new product or resolving a problem, you'll always place our customers' needs at the heart of everything you do.

In return, we will provide you with continuous training and development as well as opportunities to grow and progress your career within Darlington Building Society

We are looking for people who:

If you are really passionate about delivering exceptional customer service
Enjoy meeting new people and engaging in meaningful conversations
You are a great listener & have good attention to detail
Work well within a team and have a 'one-team' mindset
Have excellent communication skills both written and verbal

Why Work For Us?

We are committed to paying our people fairly for the role they undertake and provide a wide range of benefits to support our colleagues' finances and wellbeing. Darlington Building Society had a Passion For Talent allowing you to shape your career within the Society, offering learning and development programmes to give you everything you need to succeed.

What we can offer you:

Annual Bonus Scheme
Performance Linked pay progression
10% Employee Contribution Pension Scheme
4 x Annual Salary Life Cover
Minimum of 2 days for volunteering
Employee benefits platform
Health Care Cash Plan
Enhanced Family Friendly Leave Entitlements

PLUS MANY MORE!!!

To find out more information please look at our Careers page

About our Society

Darlington Building Society is an award-winning organisation, and our vision is to be a thriving, independent regional building society that creates a feeling of pride amongst its staff, members, and community.

At Darlington Building Society we pride ourselves on making a difference to our customers by encouraging saving, supporting home ownership, and sharing our knowledge and resources with our local communities. We have 9 branches from Stockton to Northallerton, via Bishop Auckland, Barnard Castle, Redcar, Middlesbrough, Guisborough and Yarm. Our head office is based in Darlington along with our High Row Branch.

For further information on the roles we are hiring for please click on the job description or please get in touch with our talent team by emailing talent@darlington.co.uk

Location:

Northallerton

Job Type:

Permanent - Part Time - (27.5hrs) 2-week working pattern; Work 2 out of 4 Saturdays

Salary:

24,332.63 Pro Rata

For further information on the roles we are hiring for please click on the link below or please get in touch with our talent team

Please be aware that your application may be added to our ATS system for further processing.

If you wish to see our privacy notice please see below

Privacy - Darlington Building Society

Job Types: Part-time, Permanent

Pay: 24,332.63 per year

Expected hours: 27.5 per week

Benefits:

Company events Company pension Cycle to work scheme Employee discount Free parking Gym membership Health & wellbeing programme Life insurance On-site parking Private medical insurance Sick pay Store discount
Experience:

Customer service: 1 year (required)
Work authorisation:

United Kingdom (required)
Work Location: In person