Job Description

Customer Service Coordinator at The NSS Group
Part of NSS Maintenance
27,000 per annum
About the Job:
This isn't your typical desk-based role. As a Customer Service Coordinator, you'll be at the heart of our operations -- building lasting client relationships, solving problems in real time, and supporting the smooth delivery of projects across the UK.
Your job will include:

• Accepting and processing work orders with accuracy and efficiency
• Building strong, long-term relationships with a small portfolio of clients
• Scheduling and coordinate reactive jobs and managing client enquiries
• Supporting our field operatives to ensure smooth service delivery
• Build internal relationships with different departments

What we'll give you:

• Free onsite parking and refreshments in a sociable, supportive office
• 25 days annual leave + bank holidays
• Day off for your birthday after length of service
• Monthly Reward & Recognition Scheme with retailer vouchers
• TradePoint Card - 10% off at B&Q
• Eye care vouchers
• Medicash health plan, giving access to discounts on dental, health screening, gym memberships, retail and more
• Referral bonus scheme
• Real opportunities to progress and develop within the company

What we are looking for:

• Proven experience in a similar role, ideally within construction or the building industry
• Strong PC skills and confidence in learning new systems
• A sharp eye for detail and strong organisational skills
• Excellent communication and interpersonal abilities
• The ability to prioritise effectively and manage competing demands

The Process:
To ensure fairness in our hiring process, we're working with Hubert.ai, our virtual recruitment assistant. After applying, you'll be invited to a 15-20 minute chat-based interview with Hubert. Please complete it as soon as possible.
Interview Tips:
About NSS
NSS Maintenance is a nationwide working-at-height contractor, delivering planned and reactive building fabric maintenance and refurbishment for the commercial, retail, and industrial sectors.
We operate all over the UK and directly employ over 600 colleagues across the NSS Group. With ambitious but realistic growth plans, we're a business on the rise.
We live and breathe our values -- and we're looking for people who do the same.
IND1
Clean, well-maintained and fully functioning buildings are vital to keeping our customers moving. Businesses need to create positive, lasting impressions and we work with their reputations in mind. That's why we act fast, solving most problems on the first visit, and why we invest in training and support to keep our teams at the forefront of new techniques. Our mission is to grow to be able to provide meaningful employment to 1000 people.

Skills Required