Job Description

Our client, a leading manufacturing organisation that specialises in providing high-quality products to the industrial sector, and who pride themselves on commitment to excellence and their dynamic work environment, is seeking a proactive and motivated Customer Service Co-ordinator to join their business on a fixed term basis.
Responsibilities:
As a Customer Service Co-ordinator, your role will involve:

• Coordinating customer order fulfilment to ensure satisfaction

• Liaising with production teams to update customers on delivery statuses

• Processing customer sales orders using our ERP system

• Raising stock replenishment orders when necessary

• Managing and updating customer portals for key accounts

• Establishing and maintaining customer price lists

• Inputting Bills of Materials (BOMs) for ongoing projects, collaborating with the Commercial & Manufacturing teams

Essential (Knowledge, skills, qualifications, experience):
To thrive in this role, you should have:

• A confident and professional demeanour with customers

• A self-motivated attitude and willingness to learn

• Strong communication skills across all internal departments

• Excellent organisational skills with a keen eye for detail

• A process-oriented approach, able to work independently or collaboratively

Desirable (Knowledge, skills, qualifications, experience):

• Minimum of 3 years' experience in a Customer Service or sales administration role

• Proficiency in MS Office applications

• Familiarity with ERP systems for order processing

• Knowledge or eagerness to learn about Bills of Material

• Experience in document control and administration

Technologies:

• ERP Systems

• MS Office Suite

FTC - 12 Months Maternity cover
How to apply:
Are you ready to take on this exciting opportunity? Send your CV and a cover letter detailing your relevant experience to [email address]. We can't wait to hear from you!
Join us in delivering outstanding customer service and become a valued member of our team!
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Skills Required