Job Description

Are you passionate about delivering outstanding customer experiences? Looking for a permanent opportunity where your skills and energy truly make a difference? If you're proactive, detail-oriented, and thrive in a fast-paced, team-driven environment - we want to hear from you.
We're on the lookout for a Customer Service Coordinator to join our dynamic Customer Service Team. You'll be the friendly and professional voice of Tarmac, supporting our valued customers and helping us deliver excellence every single day.
What You'll Be Doing
As a Customer Service Coordinator, you'll play a vital role in ensuring smooth communication and top-tier service. Your day-to-day will include:

• Handling customer enquiries and orders via phone and email with speed and accuracy
• Creating positive experiences with every interaction
• Performing precise data entry and sales processing
• Collaborating with internal teams to resolve issues efficiently
• Spotting opportunities to improve processes and enhance service delivery
• Maintaining accurate customer records in our CRM system
• Communicating with departments like Finance, Depot, and Purchasing
• Supporting product delivery and contributing to business success
• Building product knowledge and sharing insights with stakeholders

This is a Monday to Friday role, with a rostered Saturday morning (worked from home). After successful training, you'll enjoy the flexibility of hybrid working as part of a team rotation.
Who We're Looking For
We're seeking someone who brings energy, precision, and a customer-first mindset. The ideal candidate will:

• Be confident using IT systems (training provided)
• Have a positive, approachable attitude and strong communication skills
• Show resilience and tenacity under pressure
• Deliver first-class customer service with attention to detail
• Thrive in a fast-paced, collaborative team environment

Why Join Us?

• Be part of a supportive and inclusive team
• Enjoy flexible working arrangements
• Develop industry-leading product knowledge
• Make a real impact on customer satisfaction and business success

In addition to this role we also offer an extensive range of career development opportunities and industry-leading rewards, incentives and benefits including:

• Bonus scheme
• Enhanced holiday entitlement
• Contributory pension scheme
• Access to the Tarmac Reward website with discounts on retailers, holidays, etc.
• Access to our Employee Assistance helpline for free and confidential advice
• Access to join our Employee Communities (employee networks) we currently have nine communities inc. (REACH) Religious, Ethnic, Cultural Heritage, LGBTQ+, Parents & carers, Ability, Wellbeing, Female voice and menopause
• Training and development opportunities

Interested? Why not click here to find out more? Go on... are you ready to build your future?
Tarmac, a CRH company, is an equal opportunity employer. We are committed to creating an inclusive work environment for all employees and actively encourage applications from all sectors of the community.
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when this happens we sometimes bring the published closing date forward, so please apply promptly to avoid disappointment.
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Tarmac Trading Limited

Skills Required