Job Description

The Customer Service Coordinator role is an excellent opportunity for someone with a passion for providing exceptional service to clients in the business services industry. This permanent hybrid position offers the chance to work in a supportive and professional environment in Crawley.

• Respond promptly to client enquiries via phone, email, and other communication channels.
• Manage customer accounts, ensuring all details are up-to-date and accurate.
• Coordinate with internal teams to resolve customer issues efficiently.
• Maintain detailed records of customer interactions and transactions.
• Provide clients with product or service information as required.
• Identify opportunities to improve customer satisfaction and share feedback with the team.
• Assist in preparing reports and data analysis for the customer service department.
• Support the team in achieving service delivery targets and goals.

Working in a well established companyCustomer Service experience required
A successful Customer Service Coordinator should have:

• Previous experience in a customer service or client-facing role.
• Strong communication and interpersonal skills.
• Excellent organisational abilities and attention to detail.
• Proficiency in using customer relationship management (CRM) software.
• A proactive approach to problem-solving and client satisfaction.
• Ability to work effectively in a hybrid work environment.

This small-sized business services company operates in a professional and fast-paced environment. The organisation focuses on delivering tailored solutions to meet client needs while fostering a collaborative and efficient workplace.

• Hybrid working model offering flexibility and work-life balance.
• A permanent role with opportunities for career growth in Crawley.
• Supportive and collaborative company culture.
• Comprehensive training and development programmes.

If you are ready to bring your skills to this exciting Customer Service Coordinator opportunity in the business services industry, we encourage you to apply today!

Skills Required