Job Description

Job Ref:

THE1024

Branch:

thebigword UK - Interpreting

Location:

thebigword

Salary/Benefits:

23,873.60 p/a, based at our Amazing Leeds Office!

Contract type:

Permanent

Hours:

Full Time

Hours per week:

37.5

Posted date:

04/07/2025

Closing date:

06/08/2025

The Role Unveiled

Experience a collaborative atmosphere that thrives on teamwork and connection, with this office-based opportunity as a Customer Service Coordinator. At the heart of our operation, Customer Service supports in eradicating the final language barrier of global communication by sourcing a linguist to service our customers' requirements or supporting clients with their bookings. Need someone fluent in legal 'jargon' in Swahili? That's our specialty!

Your Role in Action

Our collaborative environment thrives on teamwork, where Customer Service Coordinators stand at the forefront, supported by Team Managers, Real-Time Analysts, and our tech wizards. Each call and booking comes with autonomy, backed by the assurance of support whenever it's needed. It's a dynamic balance between independence and a safety net, ensuring every Coordinator can shine.


Uncover client needs and swiftly resolve queries using insights from thebigword's Interpreting Operations department. Master our Wordsynk application to offer comprehensive support in response to inquiries. Skillfully match clients with suitable linguists, providing consistent updates on progress. Reassure dissatisfied customers, swiftly escalating serious concerns for resolution. Offer real-time, empathetic customer care to both clients and linguists. Cultivate strong, positive relationships with clients and linguists, ensuring mutual satisfaction. Foster effective communication among Interpreting Services team members and departments within thebigword. Efficiently manage your workload while seeking managerial support when needed. Identify and escalate priority issues to operations management for prompt resolution.

The Perfect Match: Your Skills Talents

Thrive on making a positive impact on people's lives, excelling as a communicator and attentive listener. Proactively tackle challenges, showcasing a desire to understand and resolve issues. Embrace initiative, confident decision-making, and a strong moral compass to always 'do the right thing.' Driven by passion and commitment, aiming high to achieve targets while staying resilient and accountable. Enthusiastically contribute to team success, finding joy in collaboration and celebrating achievements with colleagues. If you're experienced in Customer Service or have any experience in the language service sector, this would be a bonus!

We are eradicating the final barrier of global communication!

At thebigword, we specialise in language solutions, translating over 1 billion words annually, support more than 250 languages and handle millions of interpreting minutes each year. As one of the largest language service providers globally, we utilise the greatest minds and boundary shattering technology to deliver phenomenal quality at scale to both our clients and linguist network. We're proud that our services support thousands of people every single day, from those using the National Health Service to global brands across the world such as google, Honda, and Unilever.

Joining our team is not just a career, it's being part of something much bigger!

Equal Opportunities:

At thebigword, we prioritise the physical and mental health of our global teams. We are a Level 3 Disability Confident Leader, have signed the Menopause Workplace Pledge, and are proud to have signed the Mental Health at Work Commitment. Should you require reasonable adjustments for your interview or subsequent employment, please notify our team. Our mission is to welcome everyone and create inclusive teams, celebrating differences and encouraging everyone to join us and be themselves at work. To find out more about our dedication to Equality, Diversity Inclusion, and our EDI Committee, click here: https://careers.thebigword.com/pages/our-commitment

Perks That Make You Smile!

See all of our amazing perks, here: https://careers.thebigword.com/pages/perks-uk