Job Description

Customer Service Coordinator
Full time, temporary contract - maternity cover
We are looking for a Customer Service Coordinator to work within our Line Booking Processing team.
The successful candidate will work to ensure all import delivery bookings are handled efficiently and in a professional manner. Excellent communication skills are required, to support both internal and external Customers, answering enquiries quickly and professionally.
At MSC UK, our aim is to provide a market leading service to our customers whilst embodying our company values throughout their journey with us.
Skills and experience you'll bring to us

• Ability to maintain high level of customer service, under pressure
• Work to tight deadlines
• Excellent communication skills, written and verbal
• Solution driven
• Effective time management skills and be flexible
• Ability to work individually and within a team
• Ability to multi-task

How you will help us and what you can expect

• Handle and process customer import delivery bookings in a professional manner & ensure timely resolution by phone or email
• Process data accurately in a timely manner ensuring that process and procedures are followed
• Maintain information on internal systems
• Provide support to all Import & Export customer service team as required
• Meet targets as specified
• Build relationships with teams throughout MSC
• Responsibility for ensuring that cargo is released to the legally entitled party once all criteria has been met

What we give back to you
What you'll get from us is encouragement, support and the chance to develop yourself in a dynamic and fast-paced environment. As a family company, it's our inclusive culture that allows us to successfully collaborate and thrive.
What we offer

• Competitive salary
• Private Medical Insurance
• 22 days + a day to take on Christmas Eve or New Year's Eve
• Free parking
• On-site artisan restaurant
• Buy or sell holiday scheme (opportunity to buy or sell up to 5 days)
• Full induction day and training provided
• Learning and development opportunities
• Dress for the day policy
• Generous pension scheme

The container shipping industry offers some truly unique career opportunities. Whether you work on land or at sea, you'll be helping to keep global trade moving and making a real impact on countless people's lives. It's an exciting, fast-paced and rapidly evolving environment - and you could be part of it with MSC.

Skills Required