Job Description

The Challenge

As a Customer Services Coordinator at Tyrenet, you'll play a vital role in delivering fast, reliable, and friendly, first-class service to our customers. You'll be the first point of contact, supporting our 24/7 operations, powered by a dedicated team and a trusted network of tyre partners nationwide. We combine reliable customer service with operational excellence to deliver results for our clients across logistics, transport, and commercial vehicle fleets.

The Approach

We're looking for someone who thrives in a fast-paced environment, is passionate about delivering excellent service, and enjoys solving problems under pressure. Using our internal systems, you'll manage inbound calls, assess each situation, and coordinate the most appropriate solution through our trusted tyre partner network, keeping customers informed throughout.

You'll be part of a supportive, team-focused environment where attention to detail and customer care make a real difference.

Key Responsibilities

Handle incoming calls from customers, providing reassurance and clear communication

Use internal systems to log and manage cases efficiently

Coordinate roadside assistance with external tyre partners

Monitor progress and keep customers updated throughout

Close cases and ensure accurate record-keeping

Support the Operations Manager and team with daily operational tasks

Identify opportunities to improve processes or service delivery

The Candidate

We're looking for someone who brings:

Customer service experience (ideally in automotive, logistics, or another fast-paced environment)

Strong communication skills with a calm, friendly approach

Confidence under pressure and the ability to manage difficult conversations professionally

Excellent attention to detail and accurate case management

Confidence using IT systems and learning new tools

A proactive, team-oriented attitude

Flexibility to work rotating shifts and occasional Saturday mornings

Hours

Tyrenet operates a five-day working week with a rotating shift pattern. Working hours vary across the following shifts:

06:00-15:00 08:00-17:00 09:00-18:00
Shifts are Monday to Friday, with a requirement to work 08:00-12:00 every third Saturday.

Equity, Diversity & Inclusion

At Tyrenet, we're committed to creating an inclusive, respectful workplace where everyone can thrive. We welcome applications from people of all backgrounds and are proud to be an equal opportunity employer.

Job Types: Full-time, Permanent

Pay: 26,000.00-28,000.00 per year

Additional pay:

Performance bonus
Benefits:

Company pension On-site parking
Schedule:

Day shift Monday to Friday Night shift Weekend availability
Ability to commute/relocate:

Liverpool L24 8RF: reliably commute or plan to relocate before starting work (preferred)
Experience:

Logistics: 1 year (preferred)
Work authorisation:

United Kingdom (required)
Work Location: In person

Reference ID: Customer Services Coordinator