Job Description

Part Time
Monday: 9am - 4.45pm
Tuesday: 9am - 4.45pm
DS Smith is seeking a new part time Customer Service Coordinator to join us to contribute to the Customer Service team, within our thriving Lockerbie site.
The role will include a broad range of key responsibilities, so we are looking for a dynamic and flexible individual who is able to provide support to all areas of the team in a professional & timely manner.
You will be communicating within a busy Supply Chain Department, with the wider DS Smith team and with our high profile customers The role holder will be required to build strong relationships with a wide variety of people, with the aim of delivering consistent high standards and attention to detail across a wide variety of tasks and services.
This role will suit somebody who is a strong organiser, enjoys a fast paced and dynamic environment, and is keen to develop their skills further.
What aspects are involved in this role?

• Customer Service support
• Order Processing and enquires
• Support customer queries when necessary
• Day to Day administration

What we would like our candidate to have...

• Excellent organisation skills
• Strong communicative abilities; both written and oral
• Ability to prioritise & manage own workload
• Excellent attention to detail
• Previous experience of working within a fast-paced environment
• Computer literate, with a good understanding of Microsoft Office software

Benefits:

• Competitive Salary
• Pension scheme, life assurance and income protection
• 25 days holiday plus bank holidays [prorata]
• Shopping/Retail discounts
• Cycle to Work Scheme
• Digital GP Service
• Employee Assistance Programme
• Long Service Awards

Skills Required