Job Description

Job details

Employment Type:

Full-Time

Location:

Manchester, Manchester, United Kingdom

Job Category:

Customer Support

Job Number:

WD30239851







What you will do



As a Customer Service Coordinator, you will be responsible for scheduling routine service visits, dispatching callouts, managing the engineers' diaries, completing permits and fulfilling paperwork requests amongst a number of other responsibilities.



What We Offer



Competitive salary

Comprehensive benefits:

pension, life assurance, employee assistance, referral scheme, discounts, cycle to work scheme, and Johnson Controls product discounts



Extensive training opportunities



Collaborative team environment



Career development ladders



Zero Harm safety policy



Business resource groups access



How you will do it



Schedule planned maintenance and reactive works for a team of engineers



Complete relevant documents such as permits to ensure works go ahead as planned



Work on multiple customer portals



Be a point of contact for dedicated National customers



Manage the diaries including re-scheduling works to cover engineer absences or emergency works



Provide first class customer service via phone and email for planning and admin queries for both internal and external customers



Work with the relevant Service managers to utilize the engineers as productively as possible



Work with other departments such as Sales, Billing, The Facilities Management Helpdesk and the Subcontractor team to help deliver the high level of customer service expected by our customers



Report to the Planning team manager and mentors to help ensure individual and team KPIs are met



What we look for



Required



Customer Service skills and experience



Outstanding written and verbal skills



Ability to multi-task and work well in a high-pressured environment



Computer proficiency with the ability to handle multiple PC applications at once



A strong sense of urgency, the ability to follow-through and have attention to detail



Excellent decision making and problem-solving skills



Good organizational skills



Preferred



Experience in using GANT based planning/dispatch software is desired



Previous planning / scheduling experience in a service role is desired



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