Job Description

MIDDLETON, MANCHESTER, UK

Job Type:

Full-time, Permanent

Shift Pattern:

4 on 4 off, 10-12 hour shifts

Salary:

25,000 per year

Based:

Middleton, Manchester




Romac Logistics are currently recruiting for a Customer Service Coordinator to join our team based in Middleton, Manchester.

About Romac Logistics:

At Romac Logistics, people are the foundation on which we build our success. Our strong culture values collaboration and fostering relationships among our diverse teams. We strive to cultivate a workplace culture that encourages employees to be their best selves, to feel respected, and to take pride in the work they do. Our people are our biggest asset and creating an environment where they can thrive is essential to our success. We believe that fostering a culture of inclusion and diversity of thought leads to innovative ideas and creative solutions.




We understand that by investing in our people, we are creating a foundation for success. We celebrate the unique talents and perspectives of our employees and the contributions they make to our business. We recognise that our people are our most important asset and through them, we will continue to shape a sustained and successful future for our organisation.

Roles and Responsibilities:

Ensuring all incidents and discrepancies are accurately logged on the CS Database and fully investigated to determine root cause

Effective management of product returns to mitigate any loss

Communicate effectively to the Customer and ensuring all incidents are dealt with and concluded in a timely manner

Constructive incident reporting to internal departments for preventative measures and service improvement

Communicating effectively with Retailers to maintain good relations

KPI reporting

DOT reporting

Skills and Experience:

Experience in a stock control, inventory, or warehouse role.

Strong attention to detail and numerical accuracy.

Good understanding of inventory management systems and stock processes.

Proficient in Microsoft Excel and/or stock management software.

Good communication and organisational skills.

What We Offer:

Competitive salary

Full training and induction on company systems

Supportive, experienced team

Opportunities for progression within a growing operation

Company pension, holiday allowance, and other benefits



If you're interested in the position, then please apply and one of our team will be in touch to discuss further.


Apply now