Job Description

About CLdN

CLdN is a leading provider of integrated quay-to-quay and door-to-door logistics solutions. Founded in 1928, CLdN ensures reliable, cost-effective transport that links the major economic areas of Europe. With 30 ships and more than 200 sailings a week, CLdN provides shortsea roll-on / roll-off (ro-ro) connections between the European continent, the United Kingdom, Ireland, Iberia and Scandinavia and offers the lowest CO2 footprint of all Western European RoRo operators. CLdN's cargo and multimodal services have a Europe-wide reach using CLdN's extensive network of ships, terminals and equipment. CLdN's 3,000 employees ensure that it fulfils its mission: to excel as an integrated provider of maritime links.

CLdN RoRo Ltd. wish to recruit a Customer Service Coordinator to work in our Liverpool terminal. This role will involve working on a rota basis. Flexibility to change working hours when cover is required is essential. This is a temporary position, with no fixed term at present. The successful candidate will be entitled to one month's notice - further details will be discussed at interview. The ideal candidate will have experience in a similar role and at least one year's customer service experience.

The role

Process customer bookings and queries by phone / email / Connect Responsible for Connect - updating times and sending announcements Advise customers of schedule change / non shipments / incidents / general communication Assist Operations in priority shipments / collating shipping lists / monitor block bookings Input of hazardous goods in Connect Assist in related admin duties Investigating and resolving customer complaints Learn how to use C-Connect and help customers with online requests Work as part of a team to promote all CLdN routes Any duties that may arise to contribute to the day-to-day running of the department

Your profile

It is important that you have a good work ethic and pro-active approach You will have good interpersonal and communication skills Good IT skills are desirable for use of in-house computerised systems You must be a self-motivated individual Good timekeeping is essential Ability to prioritise workload whilst working to tight timescales in accordance with company policies You must be able to work within a team. Must be willing to undertake any duties that may arise to contribute to the day-to-day running of the department You must also be willing to work to a flexible timetable to meet the changing patterns of work and cover when required, which could include working at other Ports within the UK and Europe

Our offer

Competitive salary Pension scheme Life Assurance Cover Cycle to work scheme
Job Types: Full-time, Temporary

Pay: 28,000.00-30,000.00 per year

Benefits:

Company pension Cycle to work scheme Free parking Life insurance On-site parking Sick pay
Schedule:

Day shift Monday to Friday Night shift Weekend availability
Experience:

Customer service: 1 year (required)
Work Location: In person

Application deadline: 08/07/2025
Reference ID: Temp Customer Service Coordinator