Job Description

The Customer Service Coordinator role in Preston involves supporting customers within the Energy & Natural Resources industry by providing excellent service and resolving queries efficiently. This temporary position requires a detail-oriented individual who thrives in a fast-paced environment.

• Handle incoming customer enquiries via phone and email, ensuring prompt resolution.
• Maintain accurate customer records and update internal systems as needed.
• Collaborate with internal teams to resolve customer issues effectively.
• Monitor and track customer service requests to ensure timely follow-up.
• Provide clear and concise information to customers regarding services and procedures.
• Assist in identifying areas for process improvements within the customer service department.
• Prepare and deliver regular updates on customer service metrics to the team lead.
• Support the on-boarding process for new customers by providing necessary guidance and materials.

2/3 month temp roleWeekly pay & competitive hourly rate
A successful Customer Support Coordinator should have:

• Previous experience in a customer service or coordination role, ideally within a similar industry.
• Strong communication skills, both written and verbal.
• SAP experience would be beneficial, but not essential
• Proficiency in using customer relationship management (CRM) software or similar tools.
• Ability to manage multiple tasks and prioritise effectively under pressure.
• Problem-solving skills with a customer-focused approach.
• Can commit to a 2/3 month temporary role.

Our client is known for its commitment to delivering high-quality service and maintaining strong relationships with its customer base.
In return, our client can offer:

• Temp to perm opportunity.
• Free on-site parking.
• Weekly pay & competitive pay rate.
• A chance to join a leading business.

Skills Required