Are you passionate about providing excellent customer service? Do you have strong organisational skills? Do you thrive in fast-paced, high volume working environments? We are proud of our company and how we serve our customers, and we work very hard to deserve the trust of our customers, our peers, and our planet. If you would like to be a part of our brilliant team, we want to hear from you!
We have an exciting role within our Call handling Customer Service team at our site near Darlington. These are exciting times of growth, so if you value progression and would like to be a part of a fresh new team please read on!
Our Purpose
Working with the account managers to provide professional support to the customer and be the day to day go to person for the account for orders, active sales and promotions and samples. Be the day-to-day contact for all customer accounts. To validate orders for customers ensuring they are accurate, maintain and report on opportunities and sales for customers. To delight the customer with responses to their needs quickly and accurately and ensure the customer has a positive experience of working with us!
Principal Elements
Call Handling, data input and administration
Advise customers via call of potential delays to future orders and give accurate information prior to order of potential delivery dates
Receipt customer orders and input/transact into the systems ensuring that any anomalies are communicated with the customer and orders are acknowledged within 24 hours
Working closely with the planning teams ensuring order intake is achievable based on production capacities.
Managing the order process for B2C Customers including arranging delivery dates, collection dates and providing comms for B2B customers.
Provide Administration support in reporting to customers on a weekly basis
Managing email queries
Receiving and managing Inbound calls from End users
Receiving phone calls from customers to provide product information and query resolution at order placement
Supporting the improvement of service levels
Supporting systems development
Knowledge and Experience Key attributes:
Essential:
3 years call handling and order processing customer service experience
Previous high volume call handling Customer Service experience
Data entry/admin experience
IT literate. Must have excellent Microsoft Excel skills including the use of advanced functions
Strong planning and organizations skills
Resolve queries/problems in a timely professional manor
Excellent communicator with a high level of numeracy and literacy in English.
Desirable:
Knowledge of SAP.
Customer Service experience, particularly within a manufacturing organisation.
Qualifications:
The position requires good level of education.
Candidates should also be highly computer literate, with experience of using Microsoft Software and ERP packages
Excellent communication skills, both verbal and written.
Job Type: Full-time
Benefits:
Additional leave
Company pension
Employee discount
Free parking
Health & wellbeing programme
Life insurance
On-site parking
Experience:
Customer service (call handling): 2 years (required)
Data Input: 2 years (required)
Administration: 1 year (required)
Work authorisation:
United Kingdom (required)
Work Location: In person
Application deadline: 31/03/2025
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