Job Description

Are you a people-first problem solver who thrives in a fast-paced environment? This is a brilliant opportunity for a Customer Service Co-ordinator looking to play a key role in delivering exceptional service across a wide range of clients. Based in modern offices in Staffordshire, this full-time role is ideal for someone who enjoys variety, ownership, and direct customer engagement--with the occasional site visit to keep things interesting.
Key Responsibilities:
As a Customer Service Co-ordinator, you'll ensure smooth service delivery from start to finish:

• Manage service coordination across a variety of client sectors.
• Schedule engineers efficiently by location and availability.
• Liaise with clients to ensure site access and correct documentation (e.g. RAMS, quotes) are in place.
• Confirm all required parts are available before scheduling work.
• Raise sales orders, purchase requests, and demands using internal systems.
• Manage service contracts, renewals, and ensure client portals are up to date.
• Provide administrative support including document production, meeting room bookings, call handling, and travel/accommodation arrangements.
• Support service review meetings and ensure accurate contract invoicing.

Ideal Candidate:
You'll be a strong communicator and natural organiser who thrives in customer-facing roles:

• Previous experience in a Customer Service or coordination role is essential.
• Able to manage competing priorities, with excellent organisation and attention to detail.
• Computer literate and confident using Microsoft Office.
• Confident communicator with strong written and verbal skills.
• Self-motivated with a proactive approach to problem-solving.
• Experience with internal business systems such as SAP or Sage is desirable.
• An NVQ Level 2 or 3 in Business Administration (or working toward) is beneficial.
• A full clean driving licence is preferred (occasional travel may be required).

What's in it for you?

• A supportive and collaborative team environment.
• Opportunities to develop skills and grow within the business.
• Free onsite parking.
• Exposure to a variety of interesting client sectors.
• A role with real responsibility and the chance to make a tangible impact.

If you are interested in this role and feel you have the necessary skills and experience, we would love to hear from you! Please apply today to be considered for this opportunity.
Customer Service Co-ordinator - Staffordshire - Customer Service / Administration Sector
This vacancy is being advertised on behalf of Appointments Personnel who are acting as an employment Agency.