Job Description

Customer Service Specialist (Account Ops)

Temp to Perm 3 months, very likely to go permanent with the right candidate.

UCT - Cambridge Fluid Solutions

We are the semiconductor industry's one-stop solution for gas delivery solutions, from initial design to final shipment to customers.

We are looking for a positive, enthusiastic individual looking to pursue their career in a fast-paced environment. You will utilise your strong communication skills to work confidently with internal and external customers, assisting in the general operations within the Customer Service department.

As our Customer Service Specialist, you will have the ability to manage the end-to-end order process and workflows using tools such as SAP and CRM platforms along with Excel.

What can you expect from the role?

Understanding your Client's Business & Needs. Building and maintaining relationships with existing customers over teams and email.

Respond to customer queries, liaise with relevant departments if necessary and provide feedback to customers on completion or regularly update them.

Order processing. Actioning any changes to PO - rescheduling. Communicate to customers and relevant team all updates. Processing rework, return, repair orders.

Collaborate with Production and Purchasing teams to complete customer orders in time: assisting with shortages and escalations, amending schedule. Communicate and agree with any changes internally and externally.

Raising credit or debit notes.

Updating systems with relevant and accurate information. (Maintaining price list, quotes, RFQs, revisions, customer details, BOM and drawing database).

Work with customers BOMs and drawings, update and create customer quotations.

Revieing and updating Customer orderbook, processing and communicating any changes (internally and externally).

Resolving day-to-day queries relating to the successful delivery of goods.

Assist with sales forecast and Job costings.

Attend and participate in the production meeting.

Identify and escalate to line manager upcoming issues.

Complete relevant tasks requested by line manager.

Creating and recommending solutions to the client's requests and needs.

Assist with Stock Take and Audit.

Skills:

Highly organised individual with attention to detail.

Previous experience within a customer support/sales position.

Proactive, self-motivated, problem solver.

High competence and experienced in Microsoft Excel - this is essential.

Ability to work independently or part of a team, in a fast-paced environment.

Understanding technical drawings is desirable.

Experience in a manufacturing environment is desirable.

SAP knowledge is desirable.

Benefits to working with us?

Aside from the fact we're a lovely team...

25 days annual leave plus bank holidays, long service increases entitlement up to 30 days

12:30pm finish every Friday

Private Healthcare & Dental

Income Protection

4X Annual Life Assurance

Discount Platform

Enhanced Family Leave

Company events

Employee Assistance Programme

Profit Share Bonus

Annual Merit Salary Scheme

The success of UCT Fluid Solutions is grounded in our collective commitment to our core values:

Employees are our most important asset. Integrity and respect. Relentless drive to succeed. Critical thinking. Effective teamwork. Strategic balance.
Job Type: Temp to perm
Contract length: 3 months

Pay: From 27,000.00 per year

Benefits:

Company events Company pension Enhanced maternity leave Enhanced paternity leave Free parking Life insurance On-site parking Private dental insurance Private medical insurance Profit sharing Referral programme Sick pay
Work Location: In person