Job Description

Role Overview
In a nutshell...
We're looking for a proactive and customer-focused Customer Service Coordinator to join our Divisional Project Team based in Wolverhampton.
In this role, you'll be the first point of contact for customers, handling enquiries and concerns received via telephone and email. You'll coordinate with contractors to resolve snagging issues and defects in customers' homes, ensuring timely and effective resolutions. You'll also respond to development-related concerns, helping maintain our commitment to customer satisfaction and quality service.
We value in-person collaboration and team culture, but we're also committed to supporting flexible working where possible. We encourage you to raise any specific requirements during the interview process so we can explore how this could be accommodated.
Let's cut to the chase, what's in it for you...

• Competitive basic salary and annual bonus
• Salary sacrifice car scheme available to all employees
• Up to 33 days annual leave plus bank holidays increasing to up to 39 days with service
• 2 Volunteering days per annum
• Private medical insurance, with employee paid cover
• Enhanced maternity, paternity and adoption leave
• Competitive pension scheme through salary sacrifice
• Life assurance at 4 x your annual salary
• Share save and share incentive schemes
• Employee rewards portal with many more benefits...

In return, what we would like from you...

• Behave in line with our company values - Integrity, Caring and Quality
• Previous experience working within a similar environment
• Good understanding of Microsoft Office, Excel, Outlook
• Ability to handle complaints and difficult situations
• Touch Typing
• A calm and cheery personality
• Patience and calmness under pressure
• A sense of humour
• Good planning and organisations skills
• Problem solving and decision-making skills
• A polite, tactful and assertive attitude
• Excellent communications skills
• Good team working skills

Desirable

• 5 GCSE's or equivalent including Maths & English
• Experience working for a residential house builder ideally within the customer facing environment
• An understanding of building regulations and legal obligations.
• A good understanding of written English Grammar

More about the Customer Service Coordinator role...

• To address and respond to Customer issues in a prompt and organised way.
• To deliver an excellent customer service, understanding and empathy to our customers
• To liaise with internal departments and form excellent working relationships as part of the larger team.
• To communicate effectively and regularly with colleagues and management
• Issue instructions to Sub-contractors and follow up to ensure prompt resolution
• Follow up all outstanding remedial works and take appropriate action to ensure works wherever possible are completed within a 28-day period.
• Arrange and manage appointments for our in-house Technicians.
• Keep our database system up to date at all times.
• Carry out general administrative duties.
• Work directly with the Customer Service Project Manager to ensure our KPI's are in line with company guidelines
• Learn and at all times adhere to the company Health and Safety requirements.

Finally, let's tell you a bit more about us...
We build more than homes, we're making Vistry. Being a responsible developer and award-winning employer means we live each day through our ethos - doing the right thing. Our behaviours reflect this, as well as our values of integrity, caring and quality. Shaping all we do; they empower us to develop sustainable communities across affordable and private housing. We work in a partnership-led way, and you'll recognise our renowned brands Bovis Homes, Linden Homes and Countryside Homes. Together with Vistry Works, our manufacturing operation, and the functional support of Vistry Services, we're a proud UK Green Building Council member, UK top five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating, and winner of many awards including Top Employer, Global Top Inspiring Workplaces, and Best for Talent Attraction and Outreach.
Join us in making Vistry.
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Skills Required