Job Description

Salary: 30,861.15
Location: Corby
Hours: 40 hours per week, Monday to Friday 8:30 - 17:00
Join Arvato, a global leader in customer experience, where delivering quality isn't just an expectation -- it's a standard. As a Customer Service Delivery Representative, you'll play a key role in supporting our clients and ensuring every client receives outstanding service.
The role is instrumental in providing back-office support for the key account managers and our operations team in delivering the operational service to our clients.
Your tasks

• Manage communication tools i.e., email folders, web portals and ticketing systems to ensure response efficiency.
• Run and analyse daily reports and then action any required investigations.
• Investigate and resolve queries by liaising with internal stakeholders across various departments within the company.
• Support Key Account Management with queries relating to client performance.
• Liaise with other Arvato departments to progress any ad hoc operational and transport requirements.
• General administrative duties as and when required.
• Place orders for consumables for clients as and when required.
• Analyse nominated client and carrier performance using the relevant system daily and ensure any non-conformities are identified and corrected.
• Identify and report any service failures using the relevant system and record through agreed communication
• Ensure that all claims for loss or damage are administered using the relevant system in line with the published process.
• Maintain required Transport documentation and files to ensure accurate revenue capture.

Your profile
You'll be customer-focused with a proactive approach to problem-solving as well as:

• Experience within a customer focused environment ideally industrial, manufacturing or transport.
• Able to communicate effectively through both oral and written methods.
• Highly organised with the ability to prioritise workload and deal with conflicting priorities.
• Analytical skills with the ability to translate the information into an easy-reading format.
• Good PC skills, including, Microsoft packages experience with SAP WMS and Power BI is desirable
• Excellent stakeholder management
• Data entry skills with attention to detail

What we offer

• 25 days annual leave plus 8 bank holidayswith the option to purchase up to an additional 5 days
• Pension contribution
• A life assurance policy that pays out 4 x Salary
• Employee Assistance Programme that provides you with confidential support, information, and advice to help you
• Employee Discount Scheme through Benefit Hub
• Free Parking

Skills Required