Customer Service Delivery Specialist

Derby, ENG, GB, United Kingdom

Job Description

Salary: 34,068.06



Location: East Midlands Gateway



Hours: 40 hours per week, Monday to Friday 08:30 - 17:00



12 months Fixed Term Contract



You'll be the first point of contact for our clients, operations and transport teams providing outstanding service by answering questions and finding solutions to issues. Daily you will create reports for the clients which will include stock levels and shipment status which allows the clients to deliver exceptional service to customers.

Your tasks



Managing daily operational productivity performance and KPI achievement of our clients. Manage inbound deliveries, outbound deliveries, returns, and the transfer of related information back to customers and resolve any related issues. Investigate and resolve any customer queries in line with their SLA Analyse scheduled cycle count data and stock takes and follow up actions in line with customer requirements and agreed process Maintain client-relevant performance reports including open orders, returns, and backlogs. Support the preparation and compilation of data for monthly customer statements/invoicing (service statements, transport cost statements, Intrastat, transport overviews) Provide operational data to support monthly invoicing processing Identify and record VAS tasks performed and ensure costs are captured Complete daily/weekly carrier-related reporting. Investigate any problems and lead improvement opportunities.

Your profile



You'll be customer-focused with a proactive approach to problem-solving as well as:

Excellent customer service skills including good communication, problem solving and analytical skills. Ideally a background of Distribution, transport or logistics admin. Highly organised with the ability to prioritise workload and deal with conflicting priorities. Good PC skills, including, Microsoft packages and ideally but not essential SAP WMS and Power BI Excellent stakeholder management

What we offer



25 days annual leave plus 8 bank holidays with the option to purchase up to an additional 5 days Pension contribution A life assurance policy that pays out 4 x Salary Employee Assistance Programme that provides you with confidential support, information, and advice to help you Employee Discount Scheme through Benefit Hub Free Parking
Job Types: Full-time, Fixed term contract
Contract length: 12 months

Pay: 34,068.06 per year

Benefits:

Employee discount On-site parking Referral programme
Work Location: In person

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Job Detail

  • Job Id
    JD3904254
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Full Time
  • Job Location
    Derby, ENG, GB, United Kingdom
  • Education
    Not mentioned