Job Description

We are looking for a Customer Service Advisor to join our team in our St Clears office
Working as part of our Domestic Online Team, our Customer Service Advisors work in a fast-paced environment and face different challenges every single day. Through high performance and putting our customers first, our Customer Service Advisors have great prospects for progression and additional training opportunities.
Our Customer Service Advisors are responsible for maintaining the relationships of our Online domestic customer base. Handling inbound calls and emails, you'll be responsible for the customer journey and ensuring each account is maximised to its full potential. The customers you will assist in this role are our Online customers & buying group clients, so great communication skills and customer focus is essential.
As a Customer Service Advisor for Certas Energy you'll have access to:

• Competitive basic salary = Commission
• Progression opportunities
• Free parking
• Brand discounts through Certas group scheme
• Buy, Sell, Carry Holiday scheme
• Life assurance scheme
• Pension scheme
• Gaining experience with a leading fuel brand in the UK

Are you a Certas Energy Customer Service Advisor? We're looking for:

• Minimum of 6 months in a customer service environment or similar
• No sales experience necessary as full training will be given
• Strong negotiation skills are desirable
• Confidence in own ability
• Ability to handle objections
• Ability to work with autonomy
• Resilient, persistent and tenacious

Equal Opportunities Statement
We are committed to creating a diverse and inclusive workplace where everyone feels valued, respected, and supported. We welcome applications from candidates who meet the minimum required job role criteria, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.
We actively promote equal opportunities and are dedicated to ensuring that our recruitment, selection, training, and promotion decisions are made based on qualifications, and experience only.
If you require any reasonable adjustments to support your application or to attend an interview, if shortlisted, please let us know and we will be happy to assist.
For further information please email
Company Information
Certas Energy is the leading independent distributor of fuels and lubricants in the UK.
With a national network of over 130 depots, over 900 tankers, more than 80 retail forecourts, fuel cards usable at over 2,000 sites, it is our 2,300 colleagues who keep our business moving each day.
Our team is an essential part of the robust infrastructure that consistently and dependably delivers billions of litres of high-quality fuel and associated services to homes and businesses all over the UK each year.
We're proud of our range of innovative fuel supply and management services and are committed to provide industry leading solutions in liquid fuels, as the worlds energy mix evolves towards a zero emissions future. From the option to offset carbon emissions with each fuel order, to providing cleaner burning fuels that lower harmful emission of PM and NOx, Certas Energy strive to make our energy expertise count for all of our customers.
We have a strong culture of safety and compliance principles, driven by our dedicated Safety F1rst and Doing the Right Thing Initiatives. This, teamed with our many programmes of learning, development and talent nurture, means that we can support our colleagues to grow and thrive within a fast paced working environment. This is fundamental to good business performance, and integral to our long-term business success.

Skills Required