Job Description

Customer Service - Livingston

27,000 per year

Full-time role with the opportunity to work in a supportive and fast-paced environment Flexibility in working hours, with opportunities for additional shifts A chance to contribute to a growing team and develop new skills within an exciting industry

Hours:

9:30am - 6:00pm, Monday to Friday Flexible availability required for shifts between 6am - 10pm, including weekends if necessary

About the Role:

We are currently seeking a Customer Service Administrator (CSA) to join our dynamic team on a client site in Livingston. In this role, you will be supporting both the office and warehouse functions, ensuring smooth and efficient operations. You will be responsible for handling inbound calls, managing administrative back-office tasks, and utilising multiple systems for day-to-day activities. A keen eye for detail, great organisational skills, and the ability to adapt to a fast-paced environment are essential for success in this role.

The role of Customer Service:

Handling inbound customer service calls in a professional and efficient manner Managing back-office administrative tasks including data entry, order processing, and record-keeping Using multiple systems for managing inventory, processing orders, and other related tasks Printing and labeling products accurately for warehouse and dispatch Ensuring smooth coordination between office administration and warehouse functions Maintaining accurate and up-to-date records, ensuring all information is inputted correctly Supporting other ad-hoc administrative and warehouse tasks as required

The ideal Customer Service:

Strong attention to detail and a high level of accuracy Excellent communication skills, both verbal and written Previous experience in customer service or administrative roles, ideally within a warehouse or logistics environment Proficiency in using various computer systems and applications Ability to work efficiently under pressure and manage multiple tasks simultaneously Flexibility to work outside standard hours, including weekends, as required Strong problem-solving skills and a positive attitude

Note: This role requires flexibility in working hours, including shifts between 6am and 10pm, as well as weekend coverage when necessary.