Job Description

About us

We're Alamy, home to the world's most diverse stock photo and video library. With over 430 million images and clips, we showcase the work of individual photographers, picture agencies, and archives from every corner of the globe.



During your training period, you'll be based at our office in Oxfordshire. Once training is complete, you'll have the option to work on a hybrid basis, splitting your time between home and the office.



Our core values are Collaboration, Integrity, Innovation, and Ambition. We encourage everyone to bring these to life in their daily work.



We're committed to creating an inclusive workplace. If you need any adjustments during the recruitment process, please let us know--we're happy to support you.

About the role.

This is an exciting opportunity to join our Customer Support Team.



Be part of a dynamic, collaborative environment where every idea truly matters. Your role will be crucial to Alamy's success, and as the company continues to evolve, your contributions will play a key part in driving our growth.



Core shifts are between 12:00pm to 11:00pm.



Joining Alamy as an entry-level professional is a fantastic chance for those with no prior industry experience to launch an exciting career in the creative world of media and photography. You'll serve as the vital first point of contact for our customers, responding to queries via email, live chat, and phone.



You'll also build valuable experience handling enquiries related to copyright, intellectual property, and privacy rights.

What you'll be doing.

Providing high-quality customer support via phone, email, and online chat, ensuring a positive and professional experience. Confidently negotiating licensing prices with a customer-first approach, applying discounts responsibly and in line with business guidelines. Working closely with Contributors and the Content team to manage release enquiries and supporting the sales process. Supporting customers with queries relating to pricing, image downloads, copyright, and image quality. Maintaining accurate customer records within CRM and Salesforce. Efficiently issuing invoices and credit notes and raising credit limits where appropriate. Handling customer complaints professionally, escalating issues to management when required. Using standard response templates effectively while actively suggesting improvements and creative enhancements. Building strong relationships with regular customers and support the onboarding and training of new team members.

About you.

To be successful in this role, you'll be highly organised, confident and motivated when interacting with customers.



Previous customer service or transferrable skills are essential as are excellent written, verbal communication skills and meeting deadlines.



MS Office applications like Word and Excel are required and Salesforce is desirable.

What we offer

5 weeks holiday plus 8 public holidays (pro-rated for part time employees) Competitive salary Life assurance (4x salary) Enhanced parental leave Wellbeing and volunteering day annually Company Pension On-site parking

Training & Development.

Alamy run a 2-week training plan, where you will be immersed into the world of stock photography.



You will be shown how to navigate our customer service tools, as well as learn the industry language and how we apply this to our wide range of customers. From there, you will be able to hone your skills and hopefully develop further within the business.