Job Description

Customer Service Executive/Administrator

EMG Motor Group (Ipswich)

Location:

Ipswich, Suffolk

Job Type:

Full-time, Permanent

Join Our Customer Contact Team at EMG Motor Group!

An exciting opportunity has become available within our

Customer Contact Team

, based in the heart of

EMG Motor Group's Ipswich branch

. If you're passionate about delivering outstanding customer service and thrive in a busy, supportive environment, we'd love to hear from you!

What We're Looking For:

We're seeking a motivated, customer-focused individual who can bring energy and professionalism to our team. The ideal candidate will have:

Previous experience in

customer service

, call centre, or office-based roles Excellent

telephone and written communication skills

Strong

problem-solving abilities

and confidence to resolve customer concerns The ability to

multi-task

and prioritise effectively in a fast-paced environment A high level of

attention to detail

and accuracy, particularly with data entry Confidence working

both independently and as part of a team

A

stable employment history

showing loyalty and commitment Proficiency with

IT packages and customer databases

Experience:

Customer Service: 2 years (preferred) Call Centre: 2 years (preferred)

About the Role:

As part of our friendly and dynamic team, you'll play a key role in supporting our customers and internal departments. Your main responsibilities will include:

Answering incoming calls promptly and professionally Making outbound calls to ensure customer satisfaction Creating MOT voucher invoices Carrying out general group administration tasks, including website and third-party updates Handling franking and mail merges for the group Distributing emails to the relevant departments Maintaining accurate call logs for each department Inputting and updating GDPR records

Licence/Certification:

Full UK Driving Licence (required)

About EMG Motor Group:

EMG Motor Group is part of the

Grainger Motor Group

, one of the UK's fastest-growing family-owned dealer groups with

14 locations across the South and East Anglia

.

We're proud to be a

family-run business

that values its people and their contributions. Our vision is to "be the best at what we do", and we believe our employees are our greatest asset. We offer a supportive environment where you can grow, develop, and succeed alongside the business.

Hours:

Monday - Friday, between

8:00am - 6:00pm

Saturdays (1 in 4, on a rota basis)

Benefits:

Company events Free parking

Join EMG Motor Group and be part of a company that values your commitment, rewards your effort, and supports your growth.

Job Types: Full-time, Permanent

Benefits:

Company events Employee discount Free parking Health & wellbeing programme
Experience:

Customer Service: 2 years (preferred) Call Centre: 2 years (preferred)
Licence/Certification:

Full UK Driving Licence (required)
Work Location: In person