Job Description

About Us:

We are a fast-growing sofa manufacturing business, supplying sofas to trade customers across the UK. Our reputation is built on quality, service, and long-term relationships. As we continue to grow, we are looking for an organised, motivated, and customer-focused individual to join our team.

Role Overview:

As the first point of contact for our trade customers, you will play a vital role in ensuring every client receives outstanding service. You'll manage customer queries, update clients on orders and deliveries, resolve issues, and maintain long-term relationships. This role requires excellent communication skills, strong organisation, and a proactive attitude to deliver the service our trade partners expect.

Key Responsibilities:

Act as the main point of contact for trade customers via phone, WhatsApp, and email Manage customer orders from confirmation through to delivery Provide regular updates on delivery schedules, lead times, and charges Resolve customer complaints quickly and professionally Keep customers informed about stock availability and any changes to their order Work closely with operations and logistics to ensure a smooth delivery process Build strong, lasting relationships with clients to encourage repeat business Maintain accurate records of customer interactions and order details Support the sales team by ensuring customers receive consistent, reliable service

What We're Looking For:

Previous experience in customer service, account management, or B2B support Excellent communication skills - friendly, professional, and clear Strong organisational skills with attention to detail Confidence using WhatsApp, email, and phone for daily communication Good computer literacy (Excel, Word, CRM systems) A proactive, problem-solving approach to customer needs Team player with a positive, professional attitude

What You'll Get:

An important role in a growing, customer-focused business Supportive team culture with long-term career opportunities The chance to build relationships and make a real impact on customer satisfaction Competitive pay and benefits
Job Types: Full-time, Permanent

Pay: 24,000.00-28,000.00 per year

Benefits:

Company pension Employee discount Free parking On-site parking
Experience:

B2B: 2 years (preferred)
Work authorisation:

United Kingdom (preferred)
Work Location: In person