Job Description

RAPS UK Ltd - Customer Service Executive

Reporting to the UK General Manager, this is a stand?alone and highly visible role within our UK Marketing & Sales Office. As the face of the business, the Customer Service Executive position is both varied and, at times, complex. It requires exceptional organisational ability, strong literacy skills, excellent attention to detail, and the confidence to manage multiple tasks simultaneously while maintaining outstanding customer relationships.

As our Customer Service Executive, you will act as the primary point of contact for customers and external partners, delivering timely, high?quality communication and ensuring a seamless experience from enquiry through to delivery. You will also play a key role in supporting internal stakeholders, ensuring that orders, information, and customer requirements are handled accurately, efficiently, and professionally.

Key Responsibilities

Processing customer orders, including accurate data entry and close liaison with internal teams such as Logistics to ensure stock availability, order deadlines, and delivery timelines are met Managing general enquiries via telephone and email, covering stock availability, deliveries, invoicing, and pricing Working closely with Sales Account Managers to support the smooth administration of customer accounts and ensure a seamless supply Acting as the first point of contact for complaints, coordinating with internal departments and/or our Head Office in Germany to resolve product or service issues, and processing any related claims or credits Maintaining daily pending?order records to provide accurate information for delivery scheduling and sales forecasting Carrying out general administrative duties, including maintaining customer files, contracts, and records of communication and interactions

About You

To succeed in this role, you will:

Bring proven experience in a customer?facing role; experience within a B2B environment or the food industry is an advantage Be adaptable and comfortable taking on varied tasks as business needs evolve Demonstrate excellent organisational skills, with the ability to prioritise your workload and keep the customer at the centre of your decisions Communicate clearly and professionally with colleagues and customers at all levels, supported by strong literacy skills and excellent attention to detail Be highly proficient in Microsoft Outlook, Excel and Word, with the confidence to use these tools daily and accurately Ideally have experience using a licensed ERP system such as SAP German language skills would be advantageous

What We Offer

You'll be joining a fantastic culinary organisation experiencing significant growth in the UK market. We are a small, ambitious team where every individual plays a meaningful role in shaping our success. Collaboration is at the heart of how we work -- both within the UK team and with our colleagues at Head Office -- and your contribution will help influence the direction of the business.

We are committed to developing our people and promoting from within. You will receive ongoing support and training to help you achieve your personal and professional goals. This position has the scope to evolve, with more complex duties introduced as you develop in the role.

Salary: 28,000-30,000 depending on experience

Benefits include

:

25 days annual leave plus bank holidays (including 3 days allocated for Christmas office closure)

An additional day of annual leave for every 5 years of service (up to 5 days)

7% employer pension contribution (2% minimum employee contribution)

Health Insurance with Vitality Rewards and Medex Excess Insurance

Death in Service Life Assurance at 4x salary

Company laptop

Working Hours:

38 hours per week, on site

Monday-Thursday: 8:30am-5:00pm

Friday: 8:30am-3:00pm

Job Types: Full-time, Permanent

Pay: 28,000.00-30,000.00 per year

Benefits:

Company pension Free parking On-site parking Private medical insurance
Application question(s):

Do you have experience with SAP or similar ERP system? Are you proficient with Microsoft Office?
Education:

GCSE or equivalent (required)
Experience:

customer service: 3 years (required)
Language:

German (preferred)
Work Location: In person