Job Description

About us

We are a growing, family owned and run business offering national coverage, technical service solutions to the beverage and vending industry. We were founded in 2016 with the vision of driving customer retention through exceptional service levels. We specialise in coffee equipment, water purifiers and dispensers as well as water filtration equipment both in domestic and commercial settings.

We are growing rapidly, which means we are an exciting, fast paced company with a real "family run business" feel. We believe in developing our people, so in return for your commitment and demonstrable hard work, we can offer great opportunities to build a long-term career with very real progression opportunities.

The Role and Opportunity

As part of our rapid growth, we are looking for Experienced personnel to join our growing Service Desk team. If you have exceptional customer service experience, scheduling experience with good Geographical knowledge and/or have strong organisational /admin skills then we look forward to receiving your CV.

The Candidates we are looking for

We are looking for someone that truly wants to make a difference and help shape the future of a growing business, driving continuous improvement, with the following demonstrable qualities: -

Self-motivated Good Geographical knowledge through the UK Great communication skills, ability to communicate at all levels written and via telephone Strong Microsoft experience Ability to take the initiative to ensure the best action for the customer Dedicated to customer satisfaction Attention to detail Ability to manage a fast paced environment Strong multi-tasking skills Team player

Responsibilities

Telephone answering and logging details on the service management system and CRM. Fielding customer enquiries for date and delivery confirmation with relative teams Managing customer expectations and keeping them updated at every opportunity Managing of the Service Inbox/ live chat function and whatsapp to 5 minute response time Case Management and dealing with a delegated task to the end. Supporting the other office functions, accounts, remanufacture, Supply Chain Personable - Keen to build working relationships with office and field based teams.
Job Type: Full-time

Pay: From 26,000.00 per year

Benefits:

Casual dress Company events Company pension Free parking Life insurance On-site parking Private dental insurance Private medical insurance
Experience:

Customer service: 2 years (preferred) Microsoft Office: 2 years (preferred)
Licence/Certification:

Driving Licence (preferred)
Work authorisation:

United Kingdom (preferred)
Work Location: In person