Job Description

Customer Service Executive - Dive into a Role with Real Impact!

Coolham, West Sussex

|

26,000 - 27,000 per annum (depending on experience)

Join Waterstream - home of Compass Pools, one of the UK's leading luxury swimming pool specialists!

At

Waterstream

, we don't just build pools -- we create the ultimate lifestyle experience. As our business continues to grow, we're looking for a friendly, organised, and proactive Customer Service Executive to join our busy Service Department.

If you love keeping things running smoothly, enjoy helping customers, and thrive in a role where no two days are the same -- this could be your perfect next move!

Why You'll Love Working with Us:

Be part of a respected, growing company known for quality, innovation, and excellence. Join a friendly, supportive, and professional team that genuinely cares. Enjoy career growth and development opportunities as we continue to expand. Earn a competitive salary and benefits package.

Key Responsibilities of the Customer Service Executive:

Be the first point of contact for customer enquiries via phone and email -- you'll make every interaction count. Provide professional advice and support on maintenance, repairs, and all things pool care. Prepare and send accurate quotes and invoices -- you'll keep things flowing seamlessly. Schedule engineers' workloads to ensure smooth, efficient service delivery. Act as the communication hub between customers, engineers, and internal teams. Keep accurate records and lend a hand with general admin in the Service Department.

What We're Looking For:

A customer service star with excellent communication and people skills. Highly organised, detail-oriented, and ready to multitask. Confident with Microsoft Office and scheduling systems. A proactive problem-solver who can think on their feet. Experience in customer service, scheduling, or admin -- especially in a technical, engineering, or maintenance environment -- would be a real plus.

What's Next?

If you're enthusiastic, organised, and love delivering first-class customer service, we want to hear from you!

Apply today

for immediate consideration.

Job Type: Full-time

Pay: 26,000.00-27,000.00 per year

Benefits:

Company events Company pension
Work Location: In person