Customer Service Executive

Greater London, United Kingdom

https://www.mncjobs.co.uk/company/uxbridge-employment

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Job Description

Customer Service Executive
Uxbridge
28- 30k plus 10% annual bonus
Are you passionate about delivering and exceptional service to Customers?
Do you have a passion for technical products, and do you have experience managing customer issues through to successful resolution?
My client a friendly techy organisation (with a real family feel) is now seeking an additional person to join their customer service team.
The role offer hybrid working- 3 days in the office, 9-5.30pm, free parking, Friday night get together and 24 days holiday!
Duties

Full order management onto MS Dynamics
Checking ETA on product arrivals to inform the customer.
Lots of liaison with couriers and shipment companies to despatch orders.
Managing all product delays and investigation reasons for the delays
Experience of problem solving is essential as you will be investigating delays in delivery, faulty product issues as well as giving basic technical advise.
Good written skills are important as you will be at times composing your own e mails.
Managing RMA's

Experience required.

Previous customer service resolution experience
Good written and verbal skills
A quick learner
Great attention to detail/ high levels of accuracy
Bags of common sense
Abe a great listener and problem solver
A technical mind set

What You Need to Do Now:
If this sounds like the role for you, don't wait - apply today with your up-to-date CV!
If it's not quite right for you but you know someone perfect, refer them to us and receive a 100 voucher when they're placed and pass their probation period (terms apply). Visit our website to read more about our Double the Reward scheme in our blog.
Due to the high number of applications, if you have not heard from us within 48 hours, please assume your application has been unsuccessful.
A little more about us:
We are Top Flight Recruitment Ltd (trading as Uxbridge Employment Agency and Windsor Employment Agency), and act as an Employment Agency when advertising permanent roles and as an Employment Business when advertising temporary or contract roles.
All vacancies are advertised with written instruction from our clients. Where salaries or rates of pay are quoted, the nature of the work, location, and minimum experience, training or qualifications required are stated within the advert.
We never charge fees to work-seekers, and all recruitment is carried out in line with the Conduct of Employment Agencies and Employment Businesses Regulations 2003.
We take your privacy seriously. Please see our website for