Job Description

Who are we

We're a dynamic and rapidly expanding Corporate Services Group, led by our passionate founder and CEO. With a thriving customer base of over 500,000 and consistent growth of 20% year-on-year, we're shaking up the business services space. From Company Formation and Legal Support to Virtual Offices. We provide everything businesses need to start, grow, and succeed. Profitable, innovative, and customer-obsessed, we're on a mission to redefine how modern businesses are supported--and we're looking for driven individuals to grow with us.

Job Summary

We are looking for a proactive and empathetic Customer Service Executive to join our team. You will be the first point of contact for our customers, handling inquiries and resolving issues via email, phone, and live chat. Your goal is to ensure every customer receives timely, accurate, and friendly support.

In a nutshell

Provide live customer support through email, phone, and live chat Deliver clear and accurate information on products and services, including aspects of limited company formation and company secretarial services Ensure all account information is accurate and up to date Manage and resolve customer complaints with empathy, efficiency, and a strong focus on issue resolution Collaborate with internal teams to escalate and follow through on more complex queries Maintain detailed, organized, and accurate records of all customer interactions Consistently provide exceptional service, reflecting a customer-first mindset and a professional approach

What You Bring to the Table

Proven experience in a similar role Excellent written and verbal communication skills Ability to multitask, prioritize, and manage time effectively Strong customer service skills Polite, friendly, and professional demeanor Team-oriented with a flexible, can-do attitude Proactive and capable of working independently Positive mindset and high level of integrity Strong work ethic and commitment to excellence

Who You'll Be Working With

You'll be surrounded by passionate, talented changemakers with big ambitions--not just for our business but for our world. Our teams are based remotely and on-site in London and Glasgow, and you'll be the critical cultural connector between them all. We're a company striving for best-in-class service through empathy, integrity, and innovation--and we want you to be the voice and leader who helps us get there.

Remuneration and Benefits

25 days annual leave, plus 8 public/bank holidays

Option to purchase Private Medical, Dental, and Optical Insurance for you and your family

Employee Assistance Programme with 24/7 mental health helpline and free face-to-face counselling for you and your family

14 weeks maternity leave pay, 2 weeks paternity leave pay

Annual cost-of-living salary increase

Cycle to Work Scheme

Dog-friendly office

Free soft drinks and bean-to-cup coffee all day

Free Wednesday lunches

Free fresh fruit - daily

Equal Opportunities

1st Formations is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We consider all applicants for employment without regard to race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, criminal history, disability, or gender identity. We encourage individuals from all backgrounds to apply. If you have a disability or special need that requires accommodation, please let us know.

Job Types: Full-time, Permanent

Pay: 32,000.00 per year

Benefits:

Additional leave Company events Cycle to work scheme Discounted or free food Health & wellbeing programme Paid volunteer time Sick pay
Schedule:

Day shift Monday to Friday
Experience:

Customer service: 2 years (required)
Location:

London WC2H (preferred)
Work Location: Hybrid remote in London WC2H

Application deadline: 08/07/2025