Job Description

On Site Newbury Full Time Closing on: Jan 9 2026 24,570 increasing to 25,570 after probation Customer Experience


Are you confident speaking with customers over the phone? Do you thrive on delivering outstanding customer experiences? Excited to play a part in supporting our customers toward carbon-free driving?



If your answer is 'yes' then keep reading.

Who we are.

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From personal leasing for individual customers through to managing entire fleets for some of the UK's best-known brands. At

Novuna Vehicle Solutions

we're leading the way with Electric Vehicle Leasing, Alternative Fuels and Fleet Electrification. From installing home-charging units for individual drivers to helping our commercial fleet customers select vehicles and plan their infrastructure.

What you'll do.

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You'll work as a member of our Customer Service Team where you'll be the first point of contact for our vehicle leasing customers, providing excellent customer service over the phone and by email to help resolve their queries. We'll provide full on the job training and you'll also receive

industry-leading training

. Once you're fully trained you'll use your newly-gained knowledge and skills to delight customers whilst helping with a wide variety of queries and requests.


Attendance of the Newbury office will be required for the first 3 - 4 weeks to ensure for robust training and to allow you to get to grips with the ethos of Novuna and how we work. Following initial training, the role will then adapt a hybrid approach with a minimum of 3 days per week in the office.



Please note, we have 1 permanent role and a 10 month fixed term contract available.

You'll also:

Be interacting with customers by phone and email Resolve customer queries where possible in the first call or email Liaise with specialist teams where needed

What you'll bring.

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You're passionate about delighting your customers and get a real kick out of providing a good service. You've got an eye for detail and where possible, you enjoy taking ownership of queries to get them resolved.

You'll be a great fit if you:

Have a friendly telephone manner and a strong customer service ethic Have excellent written and verbal communication skills Are IT literate and comfortable learning new systems and processes Able to work on your initiative

What's in it for you?

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Our benefits package is designed with flexibility in mind, allowing you to customise it to meet your unique needs. Whether you're focused on your health, financial security, or simply want to enhance your lifestyle, we offer a variety of options to support you.



Our offer to you includes:


An excellent bonus scheme Hybrid working 25 days' holiday, plus bank holidays and the option to buy/sell 5 days Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year

Being yourself.

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At Novuna, we're a Disability Confident Committed employer, dedicated to creating an inclusive workplace where everyone can be themselves and thrive. If you need any adjustments to support you during the recruitment process, please reach out to us directly.

Please note: This vacancy may close earlier than the advertised closing date if we receive a high volume of applications. We encourage you to apply as soon as possible to avoid disappointment.

#LI-Hybrid